Michael @ Austin Game Conference

Yesterday, Michael was featured in a moderated discussion with game developers who came to Texas for the Austin Game Conference. Even before we introduced our first dedicated gaming machine that launched the XPS line, many of our high-end customers were using our PCs to play games. Because PC gaming is an area that continues to push the envelope of current hardware capabilities (especially in terms CPU and graphics), it tends to attract high-end users. We see exciting games continue to roll out from developers in such genres as massively multiplayer online (MMOs), real-time strategy games and first-person shooters—some of the most resource-intensive games around. As the PC gaming market continues to grow, we will make sure that our products meet the needs of all types of gamers from the casual game player to the most dedicated and hardcore.

That’s the main reason Michael participated in the conference. In his first vlog appearance on Direct2Dell, Michael sat down with Peter Suciu to talk to game developers at the conference. Michael shares his thoughts on Dell and Alienware, Dell and AMD in this space, working with developers, Microsoft’s Vista, next-generation consoles, future hardware technology, Blu-ray vs. HD-DVD, DRM, mobility trends and more.


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9 thoughts on “Michael @ Austin Game Conference

  1. That is just wonderful Dell wants to push the gaming PC. I have recently recieved my XPS 700. One of the main reason why I bought it was it is “UpGradable”.  Can you asure us (XPS 700 users) will be able to upgrade the motherboard. Because if i cannt upgrade through Dell Ill have to buy another computer in a year. Then there would be no reason to buy a Dell cause i could not upgrade the MB. So Mr Dell if by chance you read this Im not the only one with this concern. All i ask is you read the 1st 5 pages of this thread. I think you will get a better understanding of what the gamer really wants. Thank you

    Kong57

    http://forums.us.dell.com/supportforums/board/message?board.id=xps_desk_genhdw&message.id=28193

  2. If you truly are trying to win the gaming community, then why do you continue to lock out certain features from your mobos?  Nvidia made a great chipset that Dell butchered.  If I had known so many corners would be cut, I would have gone another direction.  I was fooled by a brilliant case design and ad copy that boasted about a hardcore gaming system.  Upgradable mobo??  This is a propriatary BTX mobo with propriatary cables.  This is NOT upgradable at all.  That is false advertising and the thing that keep many gamers away from Dell.

  3. First of all, I want to say I am shocked. Shocked by the way you have decieved the gamers that the XPS 700 was aimed at. I’m new to high-end gaming, so if it wasn’t for all the complaints on your support forums, and this ‘Direct2Dell’ blog, I might never of known of the issues surrounding the XPS 700.

    I’ve had a trusty Dell Optiplex SX270 for a couple of years now, but it is slow, and I want to play the latest games in the highest resolutions. Naturally the first place that I looked was at your website, and thats when I came across the mighty XPS 700. My first impressions were simply – WOW! Gorgeous looks, god-like performance, and an unbelieveable list of top quality parts. Or so it seemed…

    It wasn’t long before I started to hear things on the jungle drums that all was not right with the XPS 700. I decided to keep my place in the queue as I still wanted the XPS 700 badly. Anyway, My XPS is due to be delivered tomorrow, and instead of being on the edge of my seat with excitement, I feel like I have been given yesterdays technology at todays prices. All the hype and anticipation has been replaced with a sick feeling at the bottom of my stomach that I have been ‘had’ by a company that is more interested in its bottom line that the customers it is supposed to cherish. We are not walking wallets that you can dip into as you please Michael Dell, we are the source of your income, keep us sweet, and the money will roll in, ignore us, and see what happens.

    ‘We really wanted it to be as expandable, upgradeable, and as powerful as possible.’ said Mary Joseph (Product Manager for the XPS 700), in the Direct2Dell blog video. I didn’t realise that she meant that I would have to upgrade the unit straight away just to meet the specifications that Dell had falsley posted on their website!

    I’m particularly new to the high-end gaming scene, infact the XPS was supposed to be my big entrance, now it feels like I have a two and-a-half grand millstone that will probably be out of date in the next few months, on top of that, it is crippled by Dells insistance on including its own low-grade proprietry junk.

    To win back my custom, Dell has to do a few things. First of all, be honest with your advertising. Don’t advertise things that are blatantly not in the units specifications. I brought the XPS 700 on the specifications that you advertised (as well as the video I mentioned earlier), and I’m sure most other gamers did too.

    Secondly, drop the propriety habit. Its killing your credibility as a hig-end PC supplier. Read my lips: ‘ONLY QUALITY RETAIL PRODUCTS, NOTHING ELSE!’

    Lastly, improve your customer serivce, it stinks. When I call Dell, I want to talk to someone at Dell, not some guy (or gal) in Jalalabad who struggles to understand what I am saying and vice versa. If I am willing to spend thousands on one of your PCs, you should have the common courtesy to engage with me. Your only points of contact seem to be Lionel (in this blog), Chris M at your support forums, and Indian call handlers. Is this your companies image?

    To be honest though, I will be returning my XPS 700 as soon as it arrives. I do not want a machine that will only be upgradeable with Dell propriety parts. I honestly thought that I would have had that awesome aluminum tower for years and years to come, but the though of having to settle for second rate parts has really put me off. I can get a similar system with all retail parts elsewhere on the net for a lower price (and better performance); I could of before I brought the XPS 700, but being as I wanted to stay loyal to the Dell brand, I didn’t mind spending that little extra. I should of never bothered, as the whole ‘XPS Experience’ has left me feeling jaded. if this is what high-end gaming is like, you can stick it!

    A very unhappy XPS 700 customer…

    PS. All is not lost though… If you release an XPS 700 with all retail parts, you will have my custom again, until then, I’m going to give it a miss. Sorry mate. 🙁

  4. Mikey looks neverous when talking to a bunch of gamers! Maybe he should play more often haha! Hope to see him on the 22nd!

  5. Chairman Mao… really sorry for the frustrations.  I just sent you an email seeking more order details.  Will try to help when I hear back from you.

  6. Lionel,

    Any updates on the ‘custom cables’ yet? Any news is better than no news, even if it’s bad news.

    – Michael T.

  7. Lionel, I would also like to know more about the custom cables, 64bit OS support, and any other potential Bios updates.  Also, why is the XPS 700 advertised as 590 SLI in one place and Nforce4 x16 SLI in another?  What features do we have that are not supported in the Nforce?  I think many of us that are upset would just like more clear and consistant answers to our questions. 

  8. Representatives from CMP also noted that the group will also look to enhance the quality of the Austin Game Conference, bringing its experience from the GDC and its editorial products including Gamasutra and Game Developer Magazine as well as its substantial event management resources.

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