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Changes in IdeaStorm… and Beyond

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I saw that Caroline published an important post in the IdeaStorm category. I’m linking to it because it’s some important stuff that I want to be sure the full Direct2Dell audience sees—that’s why I’m publishing this on the main home page.


I wanted to take a minute to say thanks to Caroline for all the awesome work she’s done on IdeaStorm. She did a great job moving things forward, and she’s a big reason that IdeaStorm continues to thrive… I know she put in some long hours on a regular basis, and can say from experience that we exchanged many e-mails and IMs late into the evening on weeknights and quite a bit on weekends as well. Kudos to her, and though she won’t be far away, she will be missed. Rock on, Caroline!


And I can also say from experience that the IdeaStorm community is in good hands with Jackie_C. and Dawn_L. I’ve worked with Jackie quite a bit in her Customer Advocate days (that’s the team that supports customers in the blogosphere and on message boards outside of Dell). And Dawn_L. brings years of community experience to the table and I know she’ll do a great job pushing ideas through the company so that we can continue to implement your ideas on a broader scale.


I’m thrilled that these folks and the broader Dell Community Forum team and the Customer Advocate team are joining us to support online properties in a bigger way. We’ve got some work ahead get to the next level, but we’re focused on getting there. What this means to Direct2Dell customers is that you can expect better support. It’s been a long time coming, and it’s going to open up more possibilities. Beyond that, lots of us are also focused on strengthening collaboration across all our community properties.


It all adds up to more conversations between Dell and our customers… and in my mind, there’s nothing more important than that.

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