Yesterday, Shel Israel posted an extensive interview of Michael Dell focused on social media at his blog, Global Neighbourhoods. I was excited to see Shel's reaction in the post, and thought it was worth mentioning to our readers. Many customers who follow the Direct2Dell have heard me talk several times about how Michael's been a catalyst behind just about all of our initiatives in this space. This interview covers that territory and much more.
In it, Michael talks about the origins of our Online Community Outreach team, of Direct2Dell itself, and about IdeaStorm. He also talks about how social media is impacting the company and provides his perspective on why he thinks it is so important—because they enable us to connect with (and to learn from) our customers.
If you're interested in reading more, please check out the interview here.