XPS 700 Motherboard Exchange Program: Update #1

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Update, 8/13:  The link for the XPS 700 Exchange Program is now live:



www.XPSUpgradeProgramDell.com 


It’s been two weeks since we announced the exchange program. Wanted to clarify a few things:



  • In terms of hardware that Dell will be providing under the program, this motherboard exchange program will include Dell’s next-generation XPS gaming motherboard and necessary cables and connectors.

  • It will not include the H2C cooling system

  • XPS 710 and 710 H2C customers can purchase Dell’s next-generation XPS gaming board and on-site service. Pricing will be available later this year.

  • The updated XPS 700 BIOS (version 1.4.0) is now available for download. The updated version of the XPS 710 BIOS (that enables the same list of features) is also available today.

I’ve also received comments and emails from customers asking about specs for Dell’s next-generation XPS gaming motherboard. I can’t provide any kind of information about the product at this point. Will share more details later this year.


More update items:



  • XPS Mouse pads: We will ship an XPS mouse pad to XPS 700 customers at no cost when you schedule your motherboard exchange.

  • DTS functionality: DTS is a surround sound format that allows you to hear movies and music encoded in that format. It requires that you have at least 5 speakers and a subwoofer. If you own the Dell version of the Sound Blaster X-Fi sound card, Dell plans to make the DTS codec available to XPS 700 customers who want it. We’re still working through some details—I’ll provide more information soon.

  • $200 gift cards: Unfortunately, we will not be issuing any additional gift cards to XPS 700 customers.

  • Magazine subscriptions: Unfortunately, we will not be issuing any additional magazine subscriptions to XPS 700 customers.

Know that some of you will be upset about the gift cards and the magazine subscriptions, and I apologize for any frustration this causes. The lack of an upgrade path was far and away the most important issue for many of our XPS 700 customers. That’s why we focused our efforts on providing all XPS 700 customers worldwide the motherboard exchange program at no cost.


Next week, we’ll publish a survey on the Dell Community Forum to get additional feedback from you. More to come next week. Please submit questions and comments to this blog entry or this thread in the Dell Community Forum.


Finally, Bob D. and jsrder have asked if we have plans to notify customers via e-mails or letters. Though many of our customers who asked for an upgrade path spend lots of time in either Direct2Dell or DCF (or both places), we don’t want to require people to always track the updates on their own. Instead, we will give all XPS 700 customers a chance to tell us that they are interested in the exchange program. We still have to work out some logistics, but we remain focused on making this process as simple as we can for XPS 700 customers.


I’ve also created an XPS 700 Motherboard Exchange Program category so Direct2Dell readers can easily see all of these posts in one place. 

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  • Lionel_Menchaca

    gbakmars: We’re happy to see that reaction as well. Thanks very much.

  • Anonymous

    THANK YOU LIONEL ! Tonight while reading on the Dell Community Forum XPS 700 Thread, I saw for the first time in months a lot of excitement! It was all positive! XPS 700 users were sharing the FUN that they were having with their systems! GREAT JOB DELL!

  • Anonymous

    Does the XPS 700 free motherboard exchange policy also apply to those that purchased from the Dell Outlet?

  • Anonymous

    I’m am happy to see this new BIOS update and I have downloaded and installed….I love my XPS700 and can’t wait to see the motherboard exchange put into place and I will definatly opt for the exchange, it is a very good move from Dell to keep all XPS 700 owners happy, especially as they are the most loyal of pc owners, With doing this will inturn keep the XPS owners staying  loyal. A very special thanks to ALL the XPS owners who put in the time and effort to make sure Dell was made aware of the concerns we all have.

     I also feel very disappointed about the issue of not recieving the gift voucher, it would be nice after spending so much money on a top of the range PC to recieve something in return, I know we will be recieving a new mother board and as I said I am happy about that, but the gift voucher would be the icing on the cake, all these little things kepp us XPS owners happy, loyal and inturn spending money. 

  • Anonymous

    Negative comments

    “[…]we will not be issuing any additional gift cards[…]we will not be issuing any additional magazine subscriptions”

    (blissfully naiive comment) Great! We aren’t asking for any additional stuff, so we must be getting the one’s that were owed to us! Sweet!

    “Know that some of you will be upset about the gift cards and the
    magazine subscriptions, and I apologize for any frustration this
    causes[…]
    That’s why we focused our
    efforts on providing all XPS 700 customers worldwide the motherboard
    exchange program at no cost.”

    By the way, rectifying a mistake and using it as a reason as to compensate for another isn’t how you even the playing field.

    “[…]we don’t want to require people to always track the updates on their
    own. Instead, we will give all XPS 700 customers a chance to tell us
    that they are interested in the exchange program.”

    I’m not finding an alternative to the first statement. How will “all XPS 700 customers” be notified of the exchange program? I see no other way for all of them to know of it without always tracking the updates; unless through word or mouth, but I think Dell may be giving us a little too much credit for that. We are/were good at spreading the XPS700 woes as mentioned on the forum, but we’re not that good to be able to inform every single XPS700 owner of this chance.

    I also noticed the way some other statements are worded to give a positive spin in something that obviously isn’t what we wanted; such as,

    “XPS 710 and 710 H2C customers can purchase”

    It’s not that they wanted to know if they can purchase the next-gen/fixed(?) motherboard, but if those who were misinformed by the Dell sales people about the motherboard condition.

    and… 

     “this motherboard exchange program will include Dell’s next-generation XPS gaming motherboard”

    Is it really next-gen? Even officially announcing this as an “exchange,” which I’m glad it wasn’t worded as an “upgrade” like the Pentium4 to C2D compensation, would seem to indicate that in terms of an upgradeable system, this is more like a first-gen revision.

     Positive comments:

    I’m very glad there has been another update this quickly, at least in comparison to the span of these past months. I was going to say “few months,” but that’s not true…but I digress. I like that you’ve addressed nearly all of the major issues. It shows you guys are really trying to pay attention to our needs. Nice to see you guys explicitly label the Sound Blaster X-Fi as a “Dell version” rather than equivalence to retail garbage. I would say “it’s too little too late,” but since this is the positive comments section, “better late than never.” I also thought it was admirable to post about decisions on issues Dell knew we wouldn’t like to hear. Rather than dismissing it altogether, you guys bit the bullet and fessed up. In my opinion, that was a good decision (no matter how much you guys debated about it).

    Questions:

    • Even though I never made a master list of complaints about the XPS700, like you guys should have done, or been doing, I at least remember that there were also international customers who’ve face the same woes as those in America. Does this address them as well? And if so, is that included in the “logistics” for notifying customers?
    •  Will this DTS codec for the SB X-Fi be bundled up or somehow tied with Roxio Sonic player garbage like Dolby currently is? Are there any plans to allow us to ever be able to install retail Creative software for our cards?
    • (question out of frustration) How is it possible for us to not receive the promised gift cards and magazine subscriptions when they were supposedly guaranteed by the special XPS call team? Weren’t they suppose to fix our orders?
  • Anonymous

    I for one do not care about a gift card. I just want the MB and buy the processor. this by far would make me happy. I eagerly await my opratunity. Its funny how things can change in a month.. I was like very negitive about Dell and my computer.. I actually thought about taking parts out and building my own.. (very unhappy about the MB) All of the things you are doing for us has made me have renewed faith. Thanks. I will keep my eyes glued to this site so i can make sure I gett the board and proc.

    Thanks agian.. I have been Delled and it felt good!

  • Anonymous

    Lionel,

    Thank you so much for releasing to us a BIOS that we can be excited about.  I was thrilled to see my system boot up with SLI RAM.  I can already notice a HUGE improvement.  I also look forward to the future mobo.  I really hope Dell releases another product we can be proud to own.  I must tell you that I am disappointed about the giftcards and magazine subscriptions.  I didn’t order the magazine, but I know many others did.  I would feel robbed if I were them.  As far as the giftcard goes, I was offered that by Kim(XPS phone Rep).  I choose the giftcard option.  I was told my processor wasn’t available and I would be “upgraded” to a Core2Duo and a giftcard.  I thought this was justified since my order was cancelled 3 times and my system was downgraded to a lesser OS and a different security service(which I have NEVER used).  I think you forget what your customers went through during those 3 months at launch.  I stuck it out because I believed in the end, Dell would do the right thing.  Iwas only partially right.  Great move by releasing a solid BIOS, bad move by hosing a few customers on giftcards and many others on magazine subs.  I am olso glad to see everyone else will get a mousepad.  I still appreciate what you and your assistant did to send me a used one from the lab.  I know you went out of your way for me.  I will continue to support Dell.  I recently purchased a couple of digital cameras from Dell. to say thanks.  I could have paid less elsewhere, but it was my little way of saying thanks.  I really wish this post could have been all positives, but Dell did come up a little short today for a couple of poeple.  Still, thanks for what you have done.  I know it has been a HUGE step for Dell. 

  • Anonymous

    I definitely am not happy to hear about the $200 gift card denial.  How can you just deny something like that?  It was promised to us.  I am missing one.  I ordered 2 XPS 700s.  One had the P-D 930 and one had the E6300.  The E6300 and the gift card were BOTH offered to me in that order as concession for the 2 times my order mysteriously disappeared.  Why in the world would I take a $50 upgrade over a $200 gift card on only ONE of the 700s?  That doesn’t make sense.  I stated before that the $200 gift card made me square with Dell.  When I saw that Dell was trying to show that they actually cared what we thought, I saw some hope.  It would be the end of this nightmare….so I thought.  You hardly have made up for the debacle that the XPS 700 launch ended up being.  Yes, the Mobo exchange is good.  But, I am not interested in that.  This is not going over easy with me and I will never forget it.  Please reconsider.

  • Anonymous

    Very true.  The blog says “we will not be issuing any additional gift cards[…]we will not be issuing any additional magazine subscriptions”.  I am not asking for anything additional.  I am asking for the the gift card that was promised to me for the loooong wait and for my order being mysteriously canceled twice.  Otherwise, you have not made it up to me for that long wait.  The motherboard exchange is for the people unhappy with the motherboard and the false advertising behind it. You still have people waiting for compensation for the terrible XPS 700 launch.  Are you saying you no longer owe us anything for that?  I was promised something and will fight for it solely on principle.  As for the magazine subscription, I still have an order number for the subscription sitting in my account.  But, I am really only concerned with my $200 gift card. 

  • Anonymous

    Thanks for the update! It’s very refreshing to read so many positive and encouraging posts on the forum. All I can think is, if people are this excited about a BIOS update, just wait until we are in posession of the next gen mobo and a new quad core! Thanks for keeping us updated Dell, and keep the excitement going! 

  • Anonymous

    How about issuing me a $22 gift card instead of MY magazines which I never received. Thanks for telling me that I cannot have something I paid for 7 months after placing the order. Seriously Dell… >: (

  • Anonymous

    I’m not an XPS owner, but am looking forward to buying an XPS 710.  Right now I was waiting for Windows Vista to be supported on the XPS710.  Now I think I will wait until the new motherboard is available.  Any idea on how long these XPS 700 owners will have to wait for their upgrades?  I assume as soon as the upgrades roll out then it will be a standard component on the new XPS 710s.

  • Anonymous

    Please this problem hurry up! The new BIOS (1.4.0) upgrade have problems dont BOOT. Pay attention please…
    http://www.dellcommunity.com/supportforums/board/message?board.id=xps_desk_genhdw&thread.id=46247

  • Lionel_Menchaca

    SuriV: We’re looking into this right now.

  • Anonymous

    hello…sorry I am not really good with computers….but I directly needed to talk to a customer service representative for Dell and not a machine…so I found this website..and hopefully I might get some kind of answer here..

     Here is my problem:

    My brother purchased A DELL laptop about 20 months ago with a 1 year warranty…and the warranty was actually quite useful since the computer kept breaking down many times during the year.

    So finally we decided to buy him another Dell laptop……a NEWER version so perhaps his problems will decrease….and we did so about 2-3 months ago.

    However due to our surprise, the new computer did not work at all and was non functional from the start….so after talking to Dell..we got a full refund and sent the lap top back to Dell.

    My brother went back to using his old Dell computer (not old it was only a bit more than a year old), however right now the his DELL computer is not working PERIOD. And after waiting for couple of hours for customer service, he was told because his warranty has ended because his warranty was for a year…and a year has passed, he can not be helped, frustrated he has to go back to school soon….and his computer problems have gotten worse. I was very upset also.

    We figured out finally that he needed a new motherboard which costs 500 dollars by itself….

    And we figured based on the quality of these computers, even after buying the mother board, it probably will stop working again…so it’s not even worth buying or trying to replace any parts in Dell.

    Right now, he is going to switch to another company because of his dissatisfaction with Dell products and customer service.

    I wanted to contact Dell here or a customer service representative to tell them that the poor quality of their computers and service will only decrease satisfied customers and turn away loyal Dell fans…one which was my brother and my family.

    Just the fact that the dell lap top kept breaking the first few months…by itself we had to return the computer all together…however we kept our faith in the company, and even bought a new one.

    Now we have lost even more money and time after all these hassles.

    Had we been satisfied, my family would have bought a whole new Dell system for our living room…instead of getting the Apple and Sony systems last week.

    I have to admit, I have not seen such poor customer service for such a well known company in the United States.

    However, this service was very unfair for us and I will persist into talking to a well informed customer service Rep. and get our money’s worth…after going through years of pain with Dell, I need answers and machine or pre recorded answers will not do me any good…and I need real answers.

     P.S. Dell really should improve the customer service…when I was looking for the Dell customer service number on google and typed Dell customer service contact …the results that showed up were amazing.

    Instead of giving me the actual phone numbers, so many links to websites were customer disatisfaction with Dell was numerous appeared…I realized I was not alone.

    Customer satisfaction should be first in a company, not last. And a victim like my brother who is now stuck with all his files in a computer that can not even be turned on.

    Dell is just cheating itself out of being successful by neglecting the customer’s needs.

    Thank you for listening

    Incase there is a live customer rep here who has real answers, not ‘tech’ stuff you are suppose to say, please feel free to contact me via email.

    I look forward to hearing from you.

    *note: this email is not my personal email, just created for this blog. I will probably will recieve bunch of spam. but maybe a real well informed person will also reach out. Anyways hoping so!

    Sarah

  • Anonymous

    I for one am exstremely pleased with the MB exchange opportunity. 

    Also, with regard to the 710 cooling system…Does the “next gen” MB offered in the XPS 700 Motherboard Exchange Program support this cooling system and, if yes,  is the cooling system available for purchase for XPS 700 customers

  • Anonymous

    I asked Lionel if this was a worldwide thing, and it is. So everyone should be covered.

  • Lionel_Menchaca

    Arturo: Yes, you are correct. This is a worldwide program.

  • Anonymous

    I am very looking forward to have one.

  • Anonymous

    How can you tell which SB card is in the system?  My invoice only shows cryptic info: CARD (CIRCUIT), MULTI-MEDIA, AUDIO, SB0467. 

  • Anonymous

    great deal! i hope we get notified of any new updates in the future!

  • Anonymous

    Great news Dell! I want ot thank you for listening to your customers and proving that you really do care. I will perform my Bios update tonight and look forward to seeing some improvements. Of course I cannot wait to get my hands on the new motherboard in a few months time. You’ve regained my trust and potential future sales as a direct result of your willingness to admit your mistakes and take very positive steps to fix them. I’m also encouraged that you’ve admitted the X-FI card we got is a Dell’d version. I hope the Codec download is standalone and does not include any third party applications. Ideally we could use the Creative X-FI drivers. Once we upgrade to Vista having support for drives directly from the manufacturer will be even more important. Again, thanks for all of this and I look forward to participating in your survey once you’ve posted it.

  • Anonymous

    Hi!
    I’am very happy for the BIOS upgrade and for the mouse pad and X-Fi codec issue, and everything but i make a question in the past post about XPS 700, whats up with DDR2 800 support? At the moment the mobo only support DDR2 667 Mhz MAX maybe with the mobo update i can use this fast memory? I really want a answer on that!

     I afraid that some one forgot that i live in Chile and i’am covered by “Dell Latin-America and Caribe” and no one here call me or something for this mobo upgrade i really want to believe that Dell will cover me. I prefer use the way used in battery recall process worldwide! You enter the data and you push for the exchange and you start that process.

    Greets from Chile!

  • Anonymous

    Thanks, the BIOS update bricked my XPS700.

    Won’t even turn on now.

    Sitting on hold with support now to find out how to fix it like I have nothing better to do with my time. 🙁 

  • Anonymous

    Re: Dell’s latest update: SUPERB!  Dell, Thank you Thank you Thank you…… Thanks also to all those customers (GB, Pointguard, etc…) that worked hard to make this happen. 

    I REALLY feel bad for those who were promised gift cards and/or Mag subscriptions… I’m not one of them, but I hope Dell can reconsider and handle this on a one on one basis.

    Lionel & Chris M (DCF) thanks for keeping us informed!! 

     
    Re: Sarah2008 – It sounds like you have had bad luck.  I have 5 Dell Desktops and a Dell laptop in my house.  They are all working great.  A Warranty is a Warranty…  Dell did right on the new computer you bought and took it back and refunded you your money.  Unfortunately your old one was out of warranty.  I’m sure they called or mailed and asked you to extend your warranty, it seems like they call me every other week to extend my warranty on one unit or another….  I hope someone from Dell contacts you and helps you out…  Just remember, you posted in a blog where dell is showing awesome customer service to a bunch of customers.

    As for lots of negative websites/blogs/etc.  Just remember, those who are unhappy tend to be much more vocal than those who are.  Try looking up customer service for Best Buy for example!!! 

  • Anonymous

    Lionel M:

    Today my motherboard as changed to a new one, my old mobo is a A00 and the new one is A02 but this not solve the problem the old mobo after the BIOS upgrade to BIOS 1.4 version, dont work, ok the new mobo come with 1.1.3 BIOS version and this work well, but the technical upgrade the BIOS again to 1.4 and the problem ocurrs again. The mobo stop recognizes the keyboard  and wont boot of any way, hangs on 1,2,3 lights. THE ONLY WAY TO MAKE BOOTING THIS BIOS IS: COMPLETE POWER SHUTDOWN. (Shutdown the computer, unplug the power cord, push the button power 10 secs, and plug the power cord and boot up) this only works one time! and if you reboot the problems come again. THIS IS A BIOS PROBLEMS! I DONT RECOMMEND UPGRADE THE BIOS! A BAD PROGRAMMED BIOS FROM DELL!

    FIX THIS ASAP PLEASE! THE MOBO EXCHANGE DONT WORK FOR ME! 

  • Lionel_Menchaca

    SuriV: Really sorry that this happened. Currently, we’ve pulled the version 1.4.0 of the XPS 700 BIOS from the Drivers & Downloads site for the time being.

    I’m trying to confirm some details for a blog post on the topic. Will post an update as soon as I can. 

  • Anonymous

    well i been lucky with my xps 700, overclocking was fine when i first did it, and now the new bios update. It did not do anything to mines boots up fine. So mybe i got one of the good xps 700 lol. but anyways hope yall get the help yall need.

  • Anonymous

    Apparently this is a craps-shoot. I have had no ill effects whatsoever with 1.4.  

  • Anonymous

    Lionel,

    You may want to be aware that there are sites out there encouraging people to buy XPS 700’s – Used or New…to get in on the MB exchange program. http://www.fatwallet.com/t/18/712272.

    I just didn’t want this to hurt all the people on this blog and the forum (including myself) who purchased XPS 700’s with good intentions. It just seems that this kind of thing could get out of hand.

    Also, I still would like and answer regarding whether this MB will support the XPS liquid cooling solution, and, can we purchase it after the MB exchange.

    Thanks.

  • Anonymous

    I’ve had only one time that my machine hung on the Dell boot screen with 1.4. I hope that is not an indication there may be a slow developing problem. Should we revert back to 1.1.3 for the time being?

  • Lionel_Menchaca

    StuckInARut: If the 1.4.0 version’s been working fine, there;s no reason to down rev to an earlier version. See this post for the latest information I have.

  • Anonymous

    Ok, so what do we do now? Hold our breath and hope that it doesn’t crash our systems? This scares me as I use my system alot and if it were to go down I wouldn’t be able to work on any of my projects. Any ideas Lionel? Please, anything would help me not to worry and this is the last thing I need to be worrying about right now.

  • Anonymous

    I am very happy with the Bios update 1.4.on my computer. I have not had a single problem. I am very happy with everything said and done so far. Thank you…

  • Anonymous

    My system is a brick also. was on the phone with dell for about one hour. mine has an error of no keyboard. the only way i can get my computer to boot up is to unplug the power cord from the power supply. wait a few min then try to turn on. if that don’t work i repeat the steps one or two more times then finaly it works. dell was trying to give me a new mobo, but it wasn’t the next gen one so i declined and want to wait for that one.

  • Lionel_Menchaca

    Troy and others: I just posted an update earlier this evening. That’s the latest information I have.

  • Lionel_Menchaca

    Mike: Sorry to hear that you’re having problems since the BIOS update.
    We’re currently looking into this. If you can send me another comment
    with the email address completed, I’d like to get some additional
    details from you.

  • Anonymous

    Yes, the new BIOS update bricked my XPS 700 too!

     It took nearly 8 hours of work to recover all my files and data after the update. What a mess. Oy!

     I recommend that folks stay far away from it.

  • Anonymous

    Motherboard is being replaced tomorrow.  I highly recommend NOT using Lionel’s suggested BIOS update unless you really enjoy talking to technical support, arranging for someone to take and repair your computer, and generally have nothing else to do but break things that worked just fine before. 🙂

  • Lionel_Menchaca

    Kevin: Sorry to hear of the problems you describe. We’re looking into the situation.

  • Anonymous

    I’m supposed to be picking up an XPS 700 that I purchased from it’s original owner and browsing around looking at information on it found this. Since I am not the original owner will I still be eligible for this deal or should  I back out of the purchase as the deal hasn’t been done yet. Someone please advise. Supposed to pick it up at 3 and it is 12:30 now

  • Anonymous

    Well I do look forward to this new Motherboard, like I posted…but like was said by someone else, I am worried this will get out of hand as people will buy the XPS for the free and discounted stuff and the genuine people who purchased ages ago (like me) might miss out on the free exchange, as to many people will want it and Dell might say no as of demands….

     I also phoned tech support in Uk where I am from and they said they have heard nothing about and free Mother board exchange, the Quad core discounts or even the Bios update……do what does this mean, I showed them the link to this and they couldn’t believe they hadn’t heard about it and that I was the first to say anything…..

    A few concerns….any answers please

  • Anonymous

    After updating to BIOS 1.4 and installing a pair 800mhz RAMs, my XPS keep auto restarting every few minutes. I did change the BIOS setting to EPP/SLI, and did try to switch the RAMs into different slots, but the auto restart problem remain outstanding. Lionel, any suggestion what I did wrong? Please note I do not overclock my XPS.

  • Anonymous

    I am sorry to hear about all of the issues with the new BIOS.  I am thrilled with my computer now.  Everything is running great with the new BIOS and SLI 1066 RAM running @800 4-4-4-12 timings.  Thanks again for the BIOS.  Hopefully you can work out the bugs so sothers can enjoy the systems as much as I do. 

    Lionel/Neil/Dell,
    I have one question that I would like Dell to address.  How can these 2 statements coexist?

    Options for Current XPS 700 Customers  7/18/06
    Due to the delays many of you have experienced, we will provide an option of either a free upgrade to a Core 2 Duo processor or a Dell gift card for all orders placed up until July 18, 2006.

  • $200 gift cards: Unfortunately, we will not be issuing any additional gift cards to XPS 700 customers. 3/23/07
  • Many of us picked the option for the giftcard and NEVER got it.  I do appreciate all that Dell has done lately.  Still, if you make an offer to your customer, shouldn’t you come through on that?  Most of us that are getting hosed here purchased our systems back in June or early July ’06.  We were NEVER given any kind of confirmation from the XPS reps.  Feel free to contact me or David about this as we have started a list of those affected by this decision.

  • Anonymous

    I decided to get new mobo beings I don’t have a floppy drive. Man this is when warranty’s come in handy. I have to say Dell is lokking out for it’s customers. 

  • Anonymous

    (I’m the “Kevin” mentioned by Lionel in the followup to this thread)

    I was told a new motherboard would be shipped 3/27 for next-day delivery and someone would call to schedule a replacement.  My 3-year next-day, weekends and nights warranty seems to be ineffective since 10 days later I still haven’t heard anything, although I tracked the status of my order and it says the part was delivered and signed for on 3/29.

     I do not own a floppy drive, so I had to buy a floppy drive and disk at my own expense to do the repair that was posted here.  I don’t mind so much that I had to pay for it myself (even though I purchased a 3-year next-day in-home service warranty) or repair it myself.

     What bothers me the most is that Dell didn’t follow through at all with their promise to fix my computer that would not boot as a result of their own faulty BIOS update.

     I attempted to follow-up my prior online chat with XPS support, but 4 consecutive days of 1+ hour waiting in queue got me nowhere. 

    Thankfully booting to a floppy to downgrade the BIOS worked out, but I’m still not sure why I have a service contract and a motherboard was shipped out, but nobody called or contacted me to follow through with it.  That’s just plain sloppy…

  • Anonymous

    When is a good time to talk with a Dell rep that I/we interest in Mobo exchange program????

     all talk is enough. show us some action.

  • Anonymous

    Lionel Menchaca,

    Thanks for getting us a new next generation mobo for the XPS 700.   Since it has been a while since any information has been made available, don’t you think it would be a good idea to provide an update to let us know where the process stands for getting the mobo and exchange procedure?  I understand “…later this year…”.    I think periodic updates would be helpful.   Even if it only states the upgrade is still being engineered (or whatever).   Some evidence of compatibility with existing CPUs (like my Intel D930, 3.0GHz dual core) to the Intel Quadcore CPU will also be appreciated since no information has been stated on that matter.   Also what would be required to change from XP Media Center to Vista Ultimate for the new mobo?    What BIOS will the new mobo use – a new one I presume?

    W. Tom Beall
    Thank a teacher if you can read this.
    Thank a veteran if you’re reading this in English.

  • Anonymous

    Word on the street (at least in Canada), is that the new chipset arrives May 21st for purchase.  Our account rep advised me to wait until that day to order the H2C system.  This is good!

  • Lionel_Menchaca

    Paul: To answer your question… yes, XPS 700 units purchased from the outlet do qualify.

  • Anonymous

    I do not believe any one from Dell has responded here to the question of whether a xps 700 purchased at the outlet will qualify for the exchange.  Apologies if I missed it.

  • Anonymous

    I too would appreciate an update as to the staus of the exchange program.  I spoke to a Dell rep today who claimed to be unaware of the exchange and could give me no information.

     

     

  • Anonymous

    What is the status of the motherboard upgrade?

  • Lionel_Menchaca

    Deadites… we haven’t said anything about timing yet. Hoping to get a survey posted soon to help us get a better idea of the level of interest in the program overall, and to help us define the program requirements.

  • Anonymous

    When will we hear more about the DTS codec for those of us that want it?  I want to go on record as wanting it.

  • Anonymous

    I am looking forward to getting the new XPS720 motherboard. I would by it if I had tooo.

     

     

  • Anonymous

    I decided to get new mobo beings I don’t have a floppy drive. Man this is when warranty’s come in handy. I have to say Dell is lokking out for it’s customers.