Around the World with ProSupport Plus

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Dell ProSupport technician riding a donkey to provide service in remote locationWhen we launched ProSupport Plus in April of 2013 (blog), we talked about going to the ends of the earth (video) for our customers and our “strike first” approach. Prevention is still the best support (blog), and we are looking for more ways to bring that level of service to customers across the globe. We’ve just taken another big step fulfilling our vision with the expansion of ProSupport Plus to an additional 33 countries with the help of our valued channel partners.

On March 24, 2014, ProSupport Plus availability expanded to the following countries:

EMEA

Angola Israel Nigeria Tanzania
Bahrain Jordan Oman Tunisia
Bulgaria Kazakhstan Qatar Turkey
Croatia Kenya Romania Ukraine
Egypt Kuwait Russia United Arab Emirates
Estonia Latvia Saudi Arabia
Ghana Lithuania Serbia
Hungary Morocco Slovenia

APJ

Brunei Indonesia Philippines Vietnam

 

At Dell, we know that having strong, trusted partners is critical to ensuring we provide the best service. We’ve partnered with the best to ensure our customers receive the same exceptional service, regardless of location.

With ProSupport Plus, customers get proactive service that improves infrastructure performance and stability through a dedicated technical account manager who delivers monthly reporting and performance recommendations. Our SupportAssist technology identifies potential issues before they become problems, and in some cases, before they happen. SupportAssist remotely monitors systems, collects and transmits information and automatically creates a support case. This allows our elite Dell ProSupport Plus engineers to gain insight into the problem and begin troubleshooting before contacting the partner or customer.

If you happen to be at Dell Enterprise Forum Frankfurt this week, I hope you will visit our team. You can find them at:

Follow me (@jimroth) and my team (@DellProSupport) on Twitter for the latest ProSupport news and, if you haven’t already upgraded to ProSupport Plus, please contact your Dell account team.

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