When we launched ProSupport Plus in April of 2013 (blog), we talked about going to the ends of the earth (video) for our customers and our “strike first” approach. Prevention is still the best support (blog), and we are looking for more ways to bring that level of service to customers across the globe. We’ve just taken another big step fulfilling our vision with the expansion of ProSupport Plus to an additional 33 countries with the help of our valued channel partners.
On March 24, 2014, ProSupport Plus availability expanded to the following countries:
|Egypt||Kuwait||Russia||United Arab Emirates|
At Dell, we know that having strong, trusted partners is critical to ensuring we provide the best service. We’ve partnered with the best to ensure our customers receive the same exceptional service, regardless of location.
With ProSupport Plus, customers get proactive service that improves infrastructure performance and stability through a dedicated technical account manager who delivers monthly reporting and performance recommendations. Our SupportAssist technology identifies potential issues before they become problems, and in some cases, before they happen. SupportAssist remotely monitors systems, collects and transmits information and automatically creates a support case. This allows our elite Dell ProSupport Plus engineers to gain insight into the problem and begin troubleshooting before contacting the partner or customer.
If you happen to be at Dell Enterprise Forum Frankfurt this week, I hope you will visit our team. You can find them at:
- Solutions Expo (Global Support & Deployment kiosk)
- “Transform IT Operations with Invisible Support” hands-on lab where you can learn more about our tools and how to get started using them (Tuesday, Wednesday and Thursday, 10:00–21:00)
- “Enhance Your Capabilities with Dell Services” session with Mark Allen Miller, which speaks directly to our channel partners (Tuesday, April 15 at 11:50)
- “Prevention is the Best Support—Services for your IT Health” session with Marcus MacNeill and Kent Allison (Tuesday, April 15 at 10:30)