AT&T SIM-locked Units and the Froyo Update

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The topic of when we were going to upgrade Streak users from Donut (Android 1.6) to Froyo (Android 2.2) has been the source of much conversation since we launched the device in the UK back in May. We continue to roll out the over-the-air update to Streak devices outside the United States since we started the process last month. The reality is that there are a lot of moving parts in the mobile space. Offering a product like Streak means working with multiple carriers in multiple regions. Many times that translates into multiple timetables. That’s part of what’s happening here.   

In response to the recent chatter questioning when we will offer the Froyo update to AT&T SIM-locked versions of Dell Streak, here’s the deal…  Customers in the United States who own AT&T SIM-locked versions of the phone will hopefully begin seeing the Froyo update sometime next month. In the meantime, we continue to work with AT&T to push this through.

So, who has AT&T SIM-locked units? Many customers who purchased  the device in the United States before November 23 have units that are SIM-locked to AT&T. US customers who purchased the $299 version of the Streak (the one with a two-year AT&T contract) after November 23 also have units that are SIM-locked to AT&T.  

I know many of you have been waiting for the Froyo update. As I mentioned before, we’ll continue to work with AT&T to push this through. When I have new updates on the topic,  will share them here.

Update (2-23): The Streak 5 Froyo over-the-air update is starting today for AT&T and Rogers customers. Details here. I'll close comments on this thread to centralize the discussion there. 

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  • Newcron

    Thank you Lionel for the confirmation.

    Would it be so difficult for Dell to just post this back when you're announcing the Froyo launch November 15th? Why kept confusing us with the vague term of 'locked' vs 'unlocked' while you've always known that US-based Streaks (which is essentially what they are, because at that time 'US unlocked Streaks' did not exist) will not get Froyo until 2011? Amy even told me on twitter to just 'keep checking manually', and I assumed it's because it may come at any time. And like an idiot I did what she told me because I really thought it would come soon. I mean, why would Dell lie to me, right?

    Like I said on the forum post, I bought my Streak full price from Dell, not AT&T. AT&T does not (have never been for years, and hopefully never will again) subsidize me on anything, and I don't have any kind of contract with them. Yes, I'm currently using the Streak on their network, but my line is prepaid and I could leave whenever I want and they will give me the unlock code if I asked them (I've done this before without a problem).

    Please stop selling your soul to AT&T for a device that they don't even care about promoting. You're on your own with this, doing the selling and supporting, and you let them bully you to do whatever they want with the updates. Have some pride! And stop lying to your loyal customers!

  • coreth5

    Why does ATT get to say when I can update my device? I paid full price for it, do not use it on their network, and am still forced to wait for their approval to update my gadget? The update is clearly finished (it's even been patched once). This is just ridiculous, it's time to let this update out.

  • spectre51

    Whats going on then with the Unlocked US Streaks and their ship dates.  Started out as 12/8 and is now pushed back all the way to 12/27?  I am still waiting for my refund from sending my my locked streak (been just over a week now since Dell got the unit back) and was planning to order an unlocked one but with the way that's looking I might change my mind.  Can you shed some light on that subject?

  • flaco1978

    As I sad before, people are willing to pay more money just for the update, and dell knows it, and thats why they have given us the update.  As we can see none of our questions have been answer here.  What a waste of time CHIEF!

  • Anonymous

    Hi Lionel. APpreciate you sticking your neck out.

    Now please get us a timetable for all versions in all countries.

    My question: when will the O2 locked streaks be updated to Froyo?

  • flaco1978

    Great cause I purchased my phone for the 549 dollars without the contract and so I though I was getting the Unlocked one, as I told the rep that I wanted, but instead got the locked version.  This is one of the reason why I am frustrated.  So why did I get the Locked version over the unlocked version?

  • Brandon1984

    Can Canadian customers expect an update in the same period of time as AT&T? If not any ideas(even estimations) of a timeline for us. The carrier is only saying "Dell is hard at work on the update"…..

    Build 7921

    Baseband GAUSB1A11172-US

  • simp231

    I CREATED AN ACCOUNT JUST TO EXPRESS MY FRUSTRATION. ..THIS IS RIDICULOUS. ARE YOU GUYS AWARE THAT ANDROID 2.3 IS NOW OUT… I'M SAD TO SAY THIS IS, BUT I HAVE TO RETURN MY STREAK AND TELL NO ONE TO BUY IT. I MEAN ARE YOU GUYS EVE. PLANING ON UPDATING IT TO NEWER OS UPDATES. …SO MUCH POTENTIAL BUT NO SUPPORT

  • clubs

    Is this real ???

    watconsumers.blogspot.com

    Please let us know, I do not mind paying more just let me have the update.

    Thanks

  • davejms

    this is about the only way i could find to get ahold of dell i tried buying two lap tops over the phone after 3 hours and being treated like garbage they canceled our order and told us we had to start all over the nobody was WILLING TO HELP ME…. insted they were very very rude tried to get them to give me a corprute number they would not it must be a seceret well i dont think the big wigs would care any way dell has a good product but i will never deal with them again… leaving this is just a big waste of time because the big wigs at dell do not care about treating people fair or with respect this will get deleted any way keep treating people with no respect and they will leave you like me……… this part is a joke to say if any big wig wants the full story please contact me you have my email address but if your RUDE like everybody else that works there dont waste my time or yours i know 1 person dont mean nothing to you but slowly you are losing a lot of us contact me if you have the guts

  • wickedstangs

    I paid full price for this unit back in Aug 30, 2010 was delivered on Nov 9, 2010

    Sub-Total : $467.49

    Shipping : $0.00

    Tax : $40.91

    Order Total : $508.40

    Didn't want a contract with AT&T why am I still locked to them? Also wish I had the 2.2 update already..:(

  • FLMdub

    Very disappointed. I'm now awaiting my 4th streak phone, 3 replacements so far. Battery door issues and stuck at the boot screen with the Dell logo. Soooo much potential but we buy these things to stay ahead on the latest and greatest. I have no more bragging rights left with any of my friends. Luckily someone at Dell forgot to let at&t know to extend my contract. So I'm selling the replacement this week and getting something else, it'll be reliable, habe froyo 2.2, and be easy to buy accessories for, not that I didnt mind waiting 3 months for the streak dock, I just cancelled the order. I just read the streak has been voted the worst device of this year. Very unfortunate. You guys have to make it right very quickly. Promising the 2.2 update in December and changing it AGAIN to now January doesn't really say you guys have your atuff together. Sorry guys, this thing was a huge launch failure. I wish you the best of luck in the future, but you won't find me or any of my 300 employees with a dell device. Even windows mobile has you beat. I love the forum format here, too bad you never respond.

  • showmevoodoo

    Seriously? Now it's "some time in January"?

    Dell is working with AT&T to "push this through"?

    I am ever increasingly disappointed with my Streak phone – keeping this OS update out of my hands certainly isn't helping.

    Dell and AT&T both have their hands in my wallet – could you please give me an OS upgrade now?

  • FLMdub

    I posted yesterday but apparently it wasn't appreciated, so they removed my post. So I'll post again: even the salesperson at Best Buy told me this phone was out of date and a horrible flop of a product. Said the support was horrible then tried seloing me a Samsung Galaxy. I was too embarrassed to show him my streak but I think it's getting replaced with the galaxy, it actually worked. Any news on the update release?  

  • FLMdub

    Is there anyone at Dell to answer these questions?

  • FLMdub

    I give up. Phone is sold.

  • showmevoodoo

    Yes, it would be at least respectable of Dell to keep their customers in the loop on what's going on with this situation.

    If they expect their existing customers to continue buying future products.

  • indiopinoy

    Ok,so I took a chance on the Streak when I didnt use my upgrade eligibility on the iPhone 4. If 2.2 OTA update isnt in place (I'm an ATT US guy) I'm returning this thing by my 30 days are up 1/30/11…who's with me?

  • FLMdub

    Already did it.

  • indiopinoy

    I purchased my Streak 12/21/2010.  I wished I had seen this online before I purchased.  I risked using my upgrade (ATT) on the STREAK so I could start cutting my ties with Apple and not buy the iPhone 4.  Well, it's like this.  If the Fryo update is not released in time for me to use it at least 1 week before my 30 day return window expires, and I like it, I will gladly re-connect the cord with Apple as I return the Streak.  Who's with me, or what say you Streak Universe?

  • FLMdub

    Indio: check with ATT.  Dell didn't communicate my upgrade so I can still upgrade through ATT. I still paid $300 for this thing and barely ggot my money back with the car mount and 32GB card tho. Ebay will work. But the NEW price is $199 with contract extension. So I think I got ripped off. Very disappointing.

  • indiopinoy

    FLM: Thanks for the insight.

  • FLMdub

    No one from Dell is responding to this thread. Original post was almost a month ago.

  • tilek01

    Hi!

    What about Rogers locked Streaks in Canada? How come no one is updating us on the status?????

    Lukas

  • techthug954

    I really like my Streak, but I will probably love it if and when the 2.2. update comes out. But if it's not out by the 12th of this month like I've seen posted I'll be returning it on the 14th because my 30 days is up on the 15th.Not sure what I'll get, just not going back to apple I know that.

  • FLMdub
  • DonInVA

    Any update on this? If I don't have 2.2 in "mid-January" I'll be putting a .45 caliber hole through my Streak and posting it for all to see.

  • indiopinoy

    New issue with Facebook. When I try to upload a picture I kept getting error messages. Any suggestions?

  • FLMdub

    Indio…….get a different phone 🙂

  • keglo

    Is there any updated news on when we AT&T customers will get the update? The rumor around the web is  that it is supposed the happen the week of January the 12th. Well tomorrow is the 12th. Is this update going to happen?

  • keglo

    I'm with you guys who are returning their phones before their 30 days are up, if we don't have the update by then. It well be quite a shame too, as I love the streak. It is just ridiculous that Dell can't give us the update or at least get on here and give us a clear answer as to whats going on. I truly think this could have been a huge hit if the marketing and updates would have been handled correctly. A five inch screen seems a cross between a tablet and a phone and is just perfect for me. Now with the way this product is being handled we will most likely not ever see another five inch product like this again. And the 7 inch are just too big for my needs.

  • showmevoodoo

    Is this OTA upgrade for ATT Sim locked Streaks going live on the 12th as has been rumored, or is this going to be later in January now? Or is it ever going to happen at all?

    Where is the actual hold up occurring? I'd like to know if I should be aggravated at Dell or at AT&T.

    Please keep in touch with the Streak community on this issue. No matter who is "at fault" for this delay, which is getting more ridiculous all the time, DELL is responsible for communicating with their customers.

    Thank you.

  • dunk1forme

    Has anyone received the update yet?

  • Soul_Reaver

    West coast and no update as of 2:15 PM

  • FLMdub

    East coast, 5:30 PM and the person I sold my streak to doesn't have it.

  • Soul_Reaver

    I may do the same since my 30 days have long past. If Dell pulls the bait and switch I'll sell the Dell Streak and pick up one of the really nice Tegra 2 phones shown off at CES. I will make the Streak the last item I buy from Dell. With Nvidia pushing the Tegra zone gaming in the android market for all Tegra 2 android phones it will stand a good chance against the Sony PSPhone.

    I will likely have to root the thing and install Froyo myself just so I can sell it.

  • dunk1forme

    10:20 pm and no update.  I am starting to think this is a lost cause and a big mistake.  We are waiting for 2.2 and I have friends loading Gingerbread on their devices.  If you aren't going to update the Streak then put the package out there and let us load it manually.

  • FLMdub

    According to a Dell representative I spoke with, it's supposed to be out today. Anyone receive the update yet???

  • dunk1forme

    So Dell Mobility states that the update will be taking place the 12th thru the 15th.  I guess we will have to wait and see.  I haven't heard from anyone that has received the update yet.

  • Soul_Reaver

    Well I contacted AT&T for my sim unlock code once I get that I am going to flash the phone and change the baseband to 00. This way I can load the Dell unlocked Streak 2.2 ROM through the update link. This way if AT&T is holding up the release I wont have to wait again if Dell decides to do a 2.3 update. Who cares about the warranty,  if I can't get updates for the phone. If I brick it i'll go pick up one of the new 4G Android phones coming out.

  • dunk1forme

    That sounds like a good plan.  I might do that myself.

  • jerronm

    Lionel,

    Can we be provided with an update on the status of the Froyo release for AT&T locked basebands?  If our frustration needs to be directed to AT&T, please let us know who to contact.  This is becoming increasingly difficult to justify.  Please advise.

  • Soul_Reaver

    So it looks like my wife may get the 2.2 update on her captivate before I get my update. Checking the web and no one has even mentioned they have got an update notice on AT&T. So if the idea was a slow roll out on the 12th then my question is how slow is slow if no one has even gotten the update on AT&T. Just leak the dang update to a torrent site and let us download it already.

  • dunk1forme

    According to the Android Community, the Froyo release has apparently been delayed for at least a few more weeks.  Apparently QA could not be completed with AT&T in time.  I am just going to get the O2 version  of froyo.  Here is the link to the article.

    androidcommunity.com/att-dell-streak-froyo-reportedly-delayed-again-a-couple-of-more-weeks-at-least-20110114

  • indiopinoy

    Just read the link. Goodbye Dell. I tried to like the Streak…I really did. Call your product a tablet as it would be an insult to call it a Smart Phone. I know I dropped a couple of IQ points myself through this process. Asta…

  • indiopinoy

    Nothing yet at the end of 1/13/11. If this doesnt happen I already informed ATT that I'm returning the streak on the 30th day, deverse my upgrade, and check out iPhone in FEB 2011 WITH VERIZON.

  • kalyanys

    I want to point out one more thing the mobile support sucks. They really don't know what they are talking about Dell streak…. I will never buy any product from DELL one more time. I am sick of waiting for Android Froyo for Dell Streak and I dont know how they support when we buy 7 inch table from DELL  :(( :((

    This is all my frustation.

  • KLATT

    …. ok Dell, is there any news on the android 2.2 update for att locked phones?  I have called into dell customer support a few times in the last weeks (and in chat sessions on the dell website)  and have received conflicting information about the update….   my reason for asking is my streak will sometimes not allow me to answer incoming calls, the buttons do not respond until the missed call is complete..   I was told the 2.2 update fixes this problem, but I can't have it yet…. the dell rep said to return to unit return back to best buy or try a factory reset – which prob will not fix the problem…   these are my only options?   reaching out for help……

  • jcusmc

    Well it is the 3rd of Feb 2011 and we are still waiting for the update what new spin are you going to put out this time.

  • rebelsimcard

    awaiting the 2.2 froyo update for USA AT&T Dell Streak users

  • justjkjk

    Is AT&T even aware that the longer they wait, the more customers they lose??? I am so ready to get out of my Sprint contract, and was all ready to head over to AT&T, just because i wanted a Streak, And now, after a couple of weeks of chats and talks i find out that they are the ones holding up the update?!?! i know i'm one person, but i hope many will follow and AT&T will lose out big! IT'S an UPDATE people!!!!!! Not a cure for cancer!!!!! JUST DO IT AT&T!!!!!!! Well whatever, i have to get a phone this week, looks bad for at&t.

  • rahmansaher

    It's real shame.. The blame game has to be over and we want to see the results that would satisfy consumers. Please stop this absurdity and release the update ASAP.  Thanks

  • Lionel_Menchaca

    Update (2-23): The Streak 5 Froyo over-the-air update is starting today for AT&T and Rogers customers. Details here. I've closed comments on this thread to centralize the discussion over there.