In my previous post, I had mentioned Dell ProSupport. So, what is Dell ProSupport? It is a collection of global, pre-packaged and standardized support services with a consistent level of support from the desktop to the datacenter-all designed to simplify how you run IT. Dell ProSupport is available … READ MORE
Over the past year, many of our business customers have shared candid feedback through our support specialists and in places like IdeaStorm and Direct2Dell about Dell's technical support solutions. You tell us what we're doing well, and in many cases, what we need to change. I'm here to … READ MORE
View VideoFormat: wmvDuration: Here I provide an overview of our highest level of enterprise support called Platinum Plus, from the heart of Dell’s U.S. Enterprise Command Center (ECC).