Dell’s Automated Full-Time Equivalents Won’t Get Tired or Bored

The following is a guest post by Reena Milton with Dell BPO Services Marketing ************ The movement sweeping the Business Process Outsourcing (BPO) world is called Robotic Process Automation (RPA). This movement involves software agents (or robots), which are programmed to perform repeatable, rules-based tasks in business processes. … READ MORE

Grant Byington October 22, 2015

Meet Dell Automated Full-Time Equivalent — a BPO solution that will revolutionize business processes

Twenty years ago, low-cost labor markets revolutionized the outsourcing industry. Today, Robotic Process Automation (RPA) is the next frontier. In RPA, software agents or “robots” are programmed to perform repeatable, rules-based tasks in business processes, leading to higher productivity and lower costs. Employees previously performing simple tasks can … READ MORE

Grant Byington October 9, 2015

Right Vendor for Right Reason — The SIAM Approach to Multisourcing

Across the C-Suite, keeping pace with accelerated technology innovation is high on everyone’s to-do list. That’s why, for many companies, digital transformation begins with embracing a services model. Whether for the entire enterprise or for a specific application or process, service providers offer many advantages. Several services vendors … READ MORE

Grant Byington June 11, 2015

Choosing the Best Multisourcing Model

Question: How is multisourcing like English Grammar? Answer: Both are transformational generative! Let me explain. As the English language changes, so do the rules that govern its usage. Likewise, when it comes to multisourcing, as business environments change, the model that companies embrace to outsource transforms over time. … READ MORE

Grant Byington April 8, 2015
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