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Taking a practical approach to ITIL

At the Service Desk and IT Support Show this week, the first show attended as part of Dell, one of the most common questions from people was about getting the most out of your IT service desk. My response to this depends on how far developed the customer … READ MORE

Jim Docherty April 27, 2010

Draw on the service desk to roll out Windows 7

One of the biggest areas of discussion for IT at the moment is Windows 7, Research carried out for Dell KACE has over 58% of companies looking to move over before the end of 2010, and 46% are not waiting for Service Pack 1 to come through before … READ MORE

Jim Docherty April 26, 2010
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