A Different Kind of Hardware

As the services guy, I never get to blog about hardware, but now I have my chance! Today I’m writing about a different kind of “hardware” though, the TSIA STAR Awards. The Technology Service Industry Association (TSIA) is the industry association if you work in high tech services. … READ MORE

Jim Roth November 18, 2015

ProDeploy – The New Word in Deployment

Sir Winston Churchill once said, “All the great things are simple, and many can be expressed in a single word.” In this spirit of great and simple, today we’re introducing something that can be expressed in a single word:  ProDeploy. But it’s not just a single offer; we’re … READ MORE

Jim Roth October 20, 2015

Software is Eating Dell Support

I’ve just returned from Mobile World Congress, and one of the most interesting things I noticed was that Oral-B was at the show.  The show has definitely become far more than a mobile and wireless show, but I was still surprised to see a toothbrush company.  Like the … READ MORE

Jim Roth March 12, 2015

Truly Complete with Proactive and Predictive Automated Support

When I started at Dell 12 years ago, one of our biggest selling services was called CompleteCare. Our sales teams understood that this offering covered notebooks against spills and drops, but based on the name this wasn’t always as clear for our customers. The word “complete” implied that … READ MORE

Jim Roth February 10, 2015

Learn About Dell IT Lifecycle Services at Dell World

Here in Austin, Texas, it seems we have some type of festival or event going on all the time, and they quickly gain momentum and become traditions. From the Austin City Limits (ACL) festival to the Circuit of the Americas Formula 1 races (check out this video on … READ MORE

Jim Roth October 30, 2014

Around the World with ProSupport Plus

When we launched ProSupport Plus in April of 2013 (blog), we talked about going to the ends of the earth (video) for our customers and our “strike first” approach. Prevention is still the best support (blog), and we are looking for more ways to bring that level of … READ MORE

Jim Roth April 15, 2014

Big Data Hits the Big Time at SXSW Interactive

SXSW Interactive wrapped up in Austin a couple of weeks ago and, not surprisingly, big data was a big theme. Specifically, I was really energized to see leaders in other industries talking about prevention through predictive analytics.  As you know, we’ve been saying that prevention is the best … READ MORE

Jim Roth March 28, 2014

Prevention is the best support

We’ve all heard the saying that “Prevention is the best medicine.”  This phrase summarizes a Chinese proverb that explains: The superior doctor prevents sickness.  The mediocre doctor attends to impending sickness.  The inferior doctor treats actual sickness.[1] Preventive medicine has long been a key tenet in the medical … READ MORE

Jim Roth December 12, 2013

Dell Launches ProSupport Enterprise Suite

Editor’s Note: The following post originally appeared on the #DellSolves blog. ProSupport Plus is a new service that is part of the Dell ProSupport Enterprise Suite that we unveiled on April 24. See the press release for more information. Also Jagdeep Singh has two posts on Dell TechCenter … READ MORE

Jim Roth May 7, 2013

Dell IT Advisory Services

We recognize that IT environments are not all the same. You may manage a small IT environment, without in-house support desks and require an IT infrastructure that can adapt to change rapidly. Or, you might be responsible for a large and complex environment, with mature processes already in … READ MORE

Jim Roth December 1, 2011
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