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Turning Data Into Insights with SNA

Dell’s Social Net Advocacy (SNA) program allows the company to digest thousands of online conversations and convert that data into actionable insights. Read more about SNA in this Forrester Groundswell Award Submission that highlights key aspects of the innovative program and how Dell has leveraged data insights to … READ MORE

Munish Gupta August 29, 2013

Beyond the numbers – How Dell uses data to connect with customers, wins Clarabridge Customer Experience Management award Social Net Advocacy Tool

I am excited to announce that Dell is a Clarabridge People's Choice Award winner for excellence in Customer Experience Management (CEM).  In addition to recognizing Dell’s success in understanding brand advocacy and improving brand health, what I’m most proud about this award is its acknowledgment of how we’re … READ MORE

Munish Gupta April 19, 2013
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