Why Global Sites Matter

In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply … READ MORE

Above All Else—Fix My Problem

All customer feedback matters—whether it comes through our technical support people, Dell.com, the Dell Community Forum or this weblog.  The majority of it drives home a common theme:  “Fix my problem, now…” Reams of data shows that if we can resolve a customer’s issue in the first one … READ MORE

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