Karen Quintos is Dell’s first Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about and that matter to our customers and team members around the world.

Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions.

Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University. She is on the board of Lennox International and Susan G. Komen for the Cure. She is also on the board of Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award.

Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.

The Best Measure of Our Success is Yours

Introducing the 2016 Annual Report to Customers Thirty-two years ago, when the IT leaders of the day saw technology as a way to enable business, a college student from the University of Texas saw it as a way to enable human potential. That fundamental belief is the common … READ MORE

Karen Quintos June 1, 2016

Celebrating Diversity at Dell

As a woman leader in the technology industry, diversity and inclusion (D&I) is something I care deeply about. It’s why I have been a vocal champion of women in business everywhere. It’s also why I’m excited that diversity and inclusion will be among my responsibilities in my new … READ MORE

Karen Quintos May 6, 2016

Is Your City Future Ready?

We just wrapped our fifth Dell World, a week-long series of engagements that celebrate the amazing things our customers are doing with Dell solutions. We are obsessed with helping them achieve success today and, even more important, prepare for a future that is ripe with massive opportunity. We … READ MORE

Karen Quintos November 9, 2015

Clear Creek ISD Recognized for Making a Difference

At this year’s Dell World, we introduced the inaugural Dell World Impact Awards to recognize Dell customers who are innovating in the areas of big data, cloud, the Internet-of-Things, mobility and security. We had six category winners, and I had the pleasure of announcing the “People’s Choice” award … READ MORE

Karen Quintos November 4, 2015

PC Does Whaaat?!

In an unprecedented move, Dell, HP and Lenovo have joined forces with Intel and Microsoft to launch the “PC Does Whaaat?!” campaign – a joint advertising campaign that showcases the exciting innovation in today’s newest PCs.   Why now? Think about it. We have Intel’s best processors ever, … READ MORE

Karen Quintos October 15, 2015
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