Karen Quintos is Dell’s first Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about and that matter to our customers and team members around the world.

Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions.

Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University. She is on the board of Lennox International and Susan G. Komen for the Cure. She is also on the board of Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award.

Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.

Dell Launches First Report to Customers

Today Dell unveiled our Annual Report to Customers, our first progress report as a private company. We are privileged that our only stakeholders are our customers, and we measure our success by their success stories. So appropriately, the entirely-digital report focuses on the stories of our customers and highlights Dell’s … READ MORE

Karen Quintos May 27, 2015

Are You Future Ready?

Every day, our customers are doing incredible things with Dell technology, from revolutionizing how doctors treat life-threatening diseases to empowering students with personalized learning to discovering the Higgs boson particle, an important clue to the origin of our universe. And the possibilities are infinite for game-changing ideas to become reality … READ MORE

Karen Quintos April 30, 2015

Join the Global Dialogue on Advancing Women Entrepreneurs

Globally, entrepreneurial businesses account for roughly 70 percent of job creation and, in some emerging markets, more than 90 percent, according to Endeavor. Yet many countries don’t have legal, institutional and political conditions for entrepreneur-led businesses to scale and thrive. And there is one group of entrepreneurs who are acutely … READ MORE

Karen Quintos August 18, 2014

International Women’s Day 2014 – Inspire Change

“International Women's Day celebrates the social, political and economic achievements of women while focusing world attention on areas requiring further action.” Though much progress has been made to advance women’s initiatives, the facts are clear that additional investment is not only smart for business but would benefit the global economy. … READ MORE

Karen Quintos March 8, 2014

New Year, New Beginnings

It’s a new year and a new beginning for Dell, our customers, partners and team members. 2013 brought a lot of excitement as Dell became a private company, and 2014 is poised to be our most exciting year yet – a year of innovation, growth and firsts. To kick off … READ MORE

Karen Quintos January 2, 2014

What does it mean to be a “most loved” company?

At the recent Association of National Advertisers Masters of Marketing Conference, I had the opportunity to connect with fellow marketing leaders from all over the country and across every industry. The theme that emerged was no surprise: “It’s all about the customer. At Dell, putting customers first is not a … READ MORE

Karen Quintos October 17, 2013

Our Commitment to Pay It Forward

I’m so excited to be at Dell Women’s Entrepreneur Network (DWEN) event in Istanbul, Turkey this week. The theme for this year’s event is Pay it Forward, and we ha’ve been exploring how women can grow and scale their businesses. Pay it Forward is a movement to harnesses the power … READ MORE

Karen Quintos June 3, 2013

Now It’s Your Turn to Fly Like Annie

What inspires me most is stories about our customers, which is why I’m so excited about our new customer-focused advertising campaign. The latest iteration of “The power to do more” campaign is hitting airwaves on Sept. 29 in the U.S. It’s already underway in China, and it’s not about us … READ MORE

Karen Quintos September 28, 2012

Showing Dell’s support for diversity in Washington, D.C.

Dell is absolutely committed to having a culture that embraces diversity and values the different perspectives of our customers and team members. We also believe that our technology can help customers, communities and people everywhere achieve whatever goals matter the most to them. In this spirit, I’d like to share … READ MORE

Karen Quintos December 19, 2011

Giving our customers “The Power to do more”

Recently, you may have seen some stories about Dell’s new corporate brand campaign that we’re rolling out in the United States in media outlets such as Advertising Age, Bloomberg and the Austin American-Statesman. Beginning this week, you’ll see our new ads in newspapers, magazines, online, on billboards, in airports and … READ MORE

Karen Quintos June 28, 2011
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