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Karen Quintos is Dell’s first Chief Customer Officer (CCO), leading a global organization devoted to customer advocacy. Under Karen’s leadership, the CCO organization defines and develops Dell’s customer experience strategy and programs, with the goals of maximizing customer satisfaction, acquisition, retention and profitability. Karen is also responsible for Dell’s strategy and programs for Corporate Social Responsibility, Diversity & Inclusion and Entrepreneurship — business imperatives she is passionate about and that matter to our customers and team members around the world.

Previously at Dell, Karen served as senior vice president and Chief Marketing Officer; vice president of Public Sector Marketing and North America Commercial; and she also held executive roles in services, support and supply chain management. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. She spent 12 years with Merck in marketing, operations and supply chain leadership positions.

Karen earned a master’s degree in marketing and international business from New York University, and a Bachelor of Science in supply chain management from Pennsylvania State University. She is on the board of Lennox International and Susan G. Komen for the Cure. She is also on the board of Penn State's Smeal College of Business, and a 2014 recipient of its highest honor, the Distinguished Alumni Award.

Karen was listed among the most influential CMOs in the world by Forbes, and named 'Mother of the Year' by Working Mother magazine. She resides in Austin, Texas, with her husband and three children.

International Women’s Day 2014 – Inspire Change

“International Women's Day celebrates the social, political and economic achievements of women while focusing world attention on areas requiring further action.” Though much progress has been made to advance women’s initiatives, the facts are clear that additional investment is not only smart for business but would benefit the … READ MORE

Karen Quintos March 8, 2014

New Year, New Beginnings

It’s a new year and a new beginning for Dell, our customers, partners and team members. 2013 brought a lot of excitement as Dell became a private company, and 2014 is poised to be our most exciting year yet – a year of innovation, growth and firsts. To … READ MORE

Karen Quintos January 2, 2014

What does it mean to be a “most loved” company?

At the recent Association of National Advertisers Masters of Marketing Conference, I had the opportunity to connect with fellow marketing leaders from all over the country and across every industry. The theme that emerged was no surprise: “It’s all about the customer. At Dell, putting customers first is … READ MORE

Karen Quintos October 17, 2013

Our Commitment to Pay It Forward

I’m so excited to be at Dell Women’s Entrepreneur Network (DWEN) event in Istanbul, Turkey this week. The theme for this year’s event is Pay it Forward, and we ha’ve been exploring how women can grow and scale their businesses. Pay it Forward is a movement to harnesses … READ MORE

Karen Quintos June 3, 2013

Now It’s Your Turn to Fly Like Annie

What inspires me most is stories about our customers, which is why I’m so excited about our new customer-focused advertising campaign. The latest iteration of “The power to do more” campaign is hitting airwaves on Sept. 29 in the U.S. It’s already underway in China, and it’s not … READ MORE

Karen Quintos September 28, 2012

Showing Dell’s support for diversity in Washington, D.C.

Dell is absolutely committed to having a culture that embraces diversity and values the different perspectives of our customers and team members. We also believe that our technology can help customers, communities and people everywhere achieve whatever goals matter the most to them. In this spirit, I’d like … READ MORE

Karen Quintos December 19, 2011

Giving our customers “The Power to do more”

Recently, you may have seen some stories about Dell’s new corporate brand campaign that we’re rolling out in the United States in media outlets such as Advertising Age, Bloomberg and the Austin American-Statesman. Beginning this week, you’ll see our new ads in newspapers, magazines, online, on billboards, in … READ MORE

Karen Quintos June 28, 2011

Taka Taka Solutions Wins 2011 Dell Social Innovation Competition

Dell was founded with an entrepreneurial spirit that still thrives in our company today. Our mission is to help people and organizations everywhere do and achieve more with technology. We’re proud to encourage that spirit among the world’s brightest entrepreneurs through the 2011 Dell Social Innovation Competition, in … READ MORE

Karen Quintos May 17, 2011

Dell’s plans for Breast Cancer Awareness Month

Did you know that Dell has donated more than $1.4 million to Susan G. Komen for the Cure since launching our partnership with this organization last year? And with Breast Cancer Awareness Month underway, Dell has some really exciting programs in the works to continue to show our … READ MORE

Karen Quintos October 9, 2010
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