XPS 700 Order Cancelled?

Several of you have commented on the blog or the Dell Community Forum that your order has been cancelled.  Here’s what I need you to do: Go here to this thread on the Dell Community Forum Enter the following information in your DCF Personal Profile (none of this … READ MORE

Lionel Menchaca July 24, 2006

Comment Moderation Redux

There’s been some misreportings about this in the blogosphere.  Let me be clear, we read 100% of the comments and there is no censorship or banning of users.  All comments are reviewed and posted—good or bad—as long as they fall within our Rules of Engagement.  We will not … READ MORE

Lionel Menchaca July 19, 2006

XPS 700 Update… Finally

Motherboard QuestionAll XPS 700 motherboards will accommodate Pentium D, Core 2 Duo and Core 2 Extreme processors.  What this means: upgrading the processor from a Pentium D to a Core 2 Duo or Core 2 Extreme will not require a motherboard upgrade.  If you decide to upgrade down … READ MORE

Lionel Menchaca July 18, 2006

XPS 700 Update, Keyghost Hoax and XPS M2010 Video

For Dell customers waiting patiently for your XPS 700, I have news.  We will begin shipping within a week from today.  Also, I can confirm that we’ll support the Pentium D, Core 2 Duo and Core 2 Extreme processors when they are available.  Sorry for making you wait, … READ MORE

Lionel Menchaca July 14, 2006

Comment Moderation

A few people have asked about how comments are moderated so I thought I’d clarify.  You can read our “Rules of Engagement” for more details. Since launch, we’ve posted about 80% of comments and directed 18% to Dell support for resolution.  We rejected 2% because they were off-topic, … READ MORE

Lionel Menchaca July 14, 2006

Are We Having Fun Yet? Heck Yeah!

Today, Jeff Jarvis says we need to post more frequently, and I agree with him.  There’s a reason why we’ve been quiet—Dell one2one’s first four days have been a wild ride.The more than 140 blog posts on one2one have been a healthy mix of positive, negative and neutral.  … READ MORE

Lionel Menchaca July 13, 2006

Flaming Notebook

Beyond what you’ve seen in the blogosphere, there is no update on the now infamous “flaming notebook” from Osaka.  We replaced the customer’s computer and are still investigating the cause.  We think it was a fault in a lithium ion battery cell. Update (8-14): Alex Gruzen just published … READ MORE

Lionel Menchaca July 13, 2006

Real People are Here and We’re Listening

Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong. Thanks for the feedback, guys.  We'll keep working to get it right. Shel Holtz weighed in a bit more constructively.  Our … READ MORE

Lionel Menchaca July 11, 2006
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