Best Buy Customers Now Have a Choice

Dell has been selling systems at Best Buy for over a year now and to say that there has been some confusion on support is putting it mildly.   Many Dell customers, like brlfqq and Ron Schenone, show examples of customers who were bounced around between Dell and Geek Squad when looking for support on their systems.  There were many times were both Dell Techs and Best Buy’s Geek Squad members were confused  over which company was to provide the limited hardware warranty and tech support on these systems so I can imagine how frustrating it must have been for our customers.

Thankfully, that’s all ended.

Customers that purchase Dell systems or monitors at Best Buy can get limited hardware warranty support from either Best Buy’s Geek Squad or Dell’s Technical Support.   If it’s easier for you to contact Dell via telephone, email or online chat, then that’s the option for you.  If you prefer to take your system into a store and have a Geek Squad Agent work on it then you can get support that way as well.  You can even switch between Dell and Geek Squad as your needs change.   Here’s a little more detail into the kinds of support options you have between Dell and Best Buy:

• Tech Support (based on our Limited Hardware Warranty)
• Payment Issues
• Returns
• Wrong / Damaged Parts

• Tech Support (based on our Limited Hardware Warranty)
• Missing Parts
• Reinstallation Media

System returns will be handled by Best Buy according to their return policy.  Normal Dell limited hardware warranty limitations such as data recovery, advanced software support, accidental damage, and out of warranty still apply.  For more details, go to http://www.Dell.com/warranty.  

One of the easiest ways to get support through Best Buy is to carry your system into one of their stores or you can take a look at their Contact Us page.  You can reach Dell’s Technical Support group by calling 1-866-955-2251.  Techs are available 24/7 to help you.

If you do purchase a Dell system from Best Buy you will want to register your system with Dell as soon as possible to make sure there are no delays in the event you need to contact Dell support teams.

• Go to the Internet and visit Dell’s Product Registration website at http://www.Dell.com/register
• Select the language, country, and retailer from where you purchased and fill out the online form.
• Once the form is complete, click Submit.

If you are unable to register your product online you can call us at 1-800-624-9896.  We’re available 24 hours a day, 7 days a week.

For customers purchasing a stand-alone Dell monitor from Best Buy you will need the PPID number for support.  That number is a 20-digit alphanumeric identification code printed on a sticker attached to the back of the monitor.  They normally begin with two letters and look like this:

Dell Technicians will be able to identify your monitor using that PPID code and determine whether your monitor is still covered by our Limited Hardware Warranty.