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Chat with Tech Support when your system is feeling under the weather!

Hi, I’m Debbie Davenport and I work with the team that is helping to make chat support available globally for most Dell products.

Let’s start with a definition. Chat means a lot of things, but I’m referring to online support variety. Here’s how the Wikipedia dictionary defines chat:

  1. To exchange text or voice messages in real time through a computer network, as if having a face-to-face conversation.

That is an accurate description of the kind of interaction you can expect with Dell’s Technical Support via Chat – an informal conversation in text through a computer network.

Chat Support isn’t new to Dell but it is growing in popularity with our customers. The US has offered Chat Support for nearly three years and Latin America has offered Chat Support nearly as long.

Earlier this month we launched Chat support for all of our Canadian Business, Education, Healthcare and Government customers. We’re also focused on expanding chat in other places around the world as well. We have a quickly growing presence of Chat Support for our customers in Europe, Asia and Japan. I’ll talk more about the global aspect in a future post.

If you are a customer interested in contacting Dell Chat for support, here are a couple ways to do it:

  1. Go to www.Dell.com/chatsupport
  2. From support.dell.com, click on the Chat Online with Technical Support link that looks like this:

(Editor’s note: some of these images are hyperlinked)

Chat Support Link

Then enter your service tag on the next screen that looks like this:

Service Screen Page

You will see a screen like this one:

Customer Info Screen

Note: If your system is not registered to a business, you will not see a Company Name field. You’ll just need to enter your name and e-mail address.

Also, we will only use your e-mail address to send you a copy of the chat transcript after we complete the chat.

Click on Continue and you will be in the queue. On the bottom left, you will see details on your place in line.

Queue Status

If you have any questions about the process, please share them here. I hope you find this useful – and hope that we’ll be “chatting” with you soon!

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