Dell is hosting a Customer Service Think Tank on June 25, 2012, starting at 9:00 am CT, in Austin, TX — a gathering of peers in the service and support arena as well as influencers who specialize in it. The group will discuss best practices and innovations in customer support as well as how organizations can adopt support models that better support their customers. Although Dell is hosting the event, it’s focused on the holistic service and support industry, not on Dell products or technologies.
The event will be moderated by Jackie Huba, founder of the Church of the Customer blog and co-author of two books on customer loyalty. Other participants include members from Intuit, Citrix, Nationwide Insurance and Wells Fargo, as well as customer experience experts like Liz Strauss and Becky Carroll.
Full agenda and more information here: “Putting the Customer Back in Customer Service: A Social Think Tank hosted by Dell”