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Dell & Best Buy: How Does Service and Support Work?

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Yesterday evening, Dell had an open store event at local Best Buy locations in Round Rock and Cedar Park. I dropped by to take a look at some of the systems we'll be selling there like the XPS One, the XPS M1330 notebook, the Inspiron 1420 and the Inspiron 530 desktop. It was a little strange (but good) seeing Dell systems sitting right beside competitive systems in the store.

In an earlier post about Best Buy, I mentioned that I would clarify how service and support works. Here goes..

Basically, much of the service and support for machines purchased at Best Buy will be handled by them. All Dell products sold through Best Buy will come standard with a 1-year warranty. The return policy is 14 days, and are handled according to Best Buy's return policy. You can purchase extended warranties through Best Buy, and if you do, they will be responsible for support during the extended warranty period.

We've authorized both the Geek Squad and Best Buy to provide support for the Dell systems you've purchased there. So if you have questions or problems with a system you purchased, contacting Best Buy is the way to go. However, customers who buy Dell systems through Best Buy can still contact Dell for basic troubleshooting and support.

Take a look at the Dell & Best Buy homepage on Dell.com for more information.

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