Name: Richard Bernier
Years with Dell: 5
Specialty/Role: Security Community Liaison
Hi, my name is Richard. I am glad to part of the Dell Online Community. When not at Dell I enjoy spending time with my family and working on landscape projects and the garden. I like working on creative projects, but I consider myself more of an artisan than an artist.
Name: Bill Bivin
Years with Dell: 5
Specialty/Role: Laptop Community Liaison
I am a couch potato of the highest order. My perfect Saturday would include about 6 hours of sports on TV, about 4 hours of gaming, 3 meals that I did not cook, and lots of sleep. Ditto for Sunday. I try to travel as much as I can afford. I have been to Liverpool, Chester, London, York, Northern Wales, Dublin, Cork, Madrid, Paris, Amsterdam, and all over the U.S. I am blessed to have a beautiful wife who accepts my potato-ism and is the best travel partner ever. We are expecting our first child in November '08, and are excited about it!
Ever since I first touched an Apple 2 in 1980, I absolutely loathed pixels. At the tender age of 6, I vowed that the world would be safe from pixels, and that I would work tirelessly to destroy the evil pixels for the rest of my life. I found that many of the most vile pixels spent their time aimlessly grazing in the world of video games, and so I focused my efforts there.
Flash forward to the era of the multi-player online game. Now, the evil pixels have employed real humans to direct them in their evil deeds. The pixels have become so complex in their configurations they have actually convinced some humans that they're real! I have decided to triple my efforts. The mewlings of the misguided humans who direct these pixels to perform evil acts will not deter me from my quest to eradicate the loathsome pixels from existence. These heretical humans must learn the error of their ways!
Oh, and I fix things, too. Mostly I fix computer things, and have for many years. After all, if computers aren't kept in the hands of my human allies, I will be fighting the pixel scourge alone!
Being somewhat of an extremist, I tend to gravitate toward the wild and crazy side of life. My idea of a good time is to run or cycle all day –or longer. I’m enamored with a wacky sport called ultra marathons that pit runners in distances greater than the 26.2 marathon. I am fortune to have completed a series of 100 mile runs through the mountains of Colorado, Utah and California –all in one day. Must be a genetic flaw. My favorite superhero(s) are folks living and surviving everyday with Cancer.
My name is Kerry and I’ve been working at Dell for over seven years now. I’m leading Dell’s approach to digital media communication in EMEA (Europe, Middle East & Africa). I work closely with my EMEA team and also am part of the broader Dell Conversations and Communities team, proactively reaching out on the web to be part of the conversation.
My family and friends are very important to me. I particularly enjoy spending time with my three nieces and my new nephew. In my friendship group, this year seems to be the year of weddings, so lots of opportunities to go out dancing and celebrate with the girls.
I’m pretty creative and I have a scientific background. I love cool gadgets and new ideas. At work I most enjoy working on projects where we can come up with new and better ways of doing things.
You can learn more about me by following me on Twitter.com/KerryatDell.
Name: Chris Byrd
Years with Dell: 3
Specialty/Role: Digital Life Community Liaison
My name is Chris and I've been with Dell a little over 3 years now. Online you will find me listed as Dell-Chris_B or ChrisBatDell, and you can find me on Twitter as @ChrisBatDell. As the Digital Life Liaison, I work closely with the online community in regards to all things involving "Digital Life" within Dell. When I'm not chatting about Audio, Photo/Video, Networking or Home Entertainment issues, you can usually find me somewhere in Texas chowing down on some world famous BBQ with my beautiful wife and son. My favorite superhero is Captain America.
Name: Jackie Cooper
Years with Dell: 9
Specialty/Role: IdeaStorm Moderator
My name is Jackie Cooper. I have been at Dell since October 1999. I am a Moderator on IdeaStorm and I am the Liaison in Storm Room on the Dell Community Forum. I am not a tech person. I have mainly worked in the Customer Service field while I have been at Dell. I enjoy helping others!!! I am a single mother of twin boys! They keep me going and laughing! Can’t say I really have a hobby. I enjoy rodeo, especially bull riding, and live music shows. We have a lot of Texas Country Music Artists in the area and I make it a point to go to a lot of these shows. I love music and listen to a variety, but mainly listen to country music. My favorite superhero is Wonder Woman.
I am a Linux Technology Strategist at Dell in the Office of the CTO. I prefer to develop today's software for tomorrow's hardware, but more often wind up fixing yesterday's software for today's hardware. I've been developing, breaking, and fixing aspects of Linux since 1999, though I started using Linux kernel 1.1 on my "Engineering Workstation" – a 486/66, in 1994. The most visible Dell Linux persona, I'm a member of the Fedora Project Board, I spend too much time reading and responding to community email lists, and I travel on Dell's dime to conferences whenever possible.
I spent 4 long years at MIT getting my B.S. in Computer Science and Engineering, after which my advisor said "well, we don't have to worry about grad school for you". I didn't ask him to write a rec letter when I applied to Vanderbilt for my M.S. in Computer Science. I started with Dell immediately after finishing at MIT, writing software, designing server hardware, writing more software while in grad school, then took on Linux development and got hooked. My kids remove keys from my keyboards to confound me, and yet I soldier on.
Name: Andrew Durrett
Years with Dell: 8
Specialty/Role: Hot Issues Project Manager, Community & Conversations Team
I’m a family man with a family I love at home and another at work (only one wonderful wife though). Among my favorite things are watching my children grow up and seeing each new chapter unfold with our online teams. I am best described as intense and exuberant. I endeavor to bring a creative positive energy to everything I do. My perspective: glass half empty, half full, maybe just a drop left? Who cares? Isn't it an amazing glass and who thought to make this thing out of fire and a handful of sand? Let's do something brand new with it! My favorite superhero is Avengeline with Max and Zauriel as close seconds.
Name: Todd Dwyer
Years with Dell: 4
Specialty/Role: Environment Community Liaison
When I'm not reading, blogging, or thinking about environmental topics, I'm either playing discgolf or working my second job as a kitty doorman. I enjoy camping, playing music, or solving all the world's problems over pints with friends. I can play the William Tell Overture on my teeth with a pen.
I have a name with just 4 letters, but people can’t seem to pronounce it or easily forget how to pronounce after being told. It’s not Veeda (like the word life in Spanish) or vIda like the baseball player Vida Blue, it’s just Vi-da. But it doesn’t really matter, because I respond to just about anything except Mrs. Killian, because that is my mother-in-law’s name. And I like having a name that make a lot of people think of the word life because I love the motto “Life is Good.” Spending time (preferably outside) with my 3 boys (hubby and 2 kiddos) and other family and friends is of the utmost importance to me.
I’m learning more and more about Super Heros these days from my son since he is obsessed with them and asks me to act them out with him all the time. So I have to say Elastagirl is most fitting for me because I think you have to be flexible and stretchy and nimble to stay on top of everything in life these days!
Name: Kara Krautter
Years with Dell: 1 year and going strong
Specialty/Role: Small Business Community Manager
Hey! I’m the Small Business Community Manager for Dell and have been at Dell for more than a year, previously working on the IdeaStorm team. I’m passionate about music (indie rock and down tempo), keeping up with current events and trends (fashion, gadgets, media), and uncovering the extraordinary in the ordinary. When I’m not in my cube, I love being outside (hiking and running) and catching up with my friends and family. According to an online quiz, I’m most like Spiderman – intelligent, witty, a bit geeky and have great power and responsibility. No too shabby! You can follow me on Twitter @kara_atDELL.
Name: Brad Laurich
Years with Dell: 3
Specialty/Role: Storage Community Liaison/Yahoo Answers! (TechKnow Brad)
I’m a computer and technology enthusiast that has been in the computer industry for several years. In my spare time when I am not researching the latest gadgets I enjoy playing video games on both the computer and next-gen consoles. My favorite food is anything that has been flavored with habaneros or jalapeños. I also like watching a certain professional basketball team from Houston.
A true hip hop mama with roots in Cleveland and Baltimore, I just transplanted myself (and my family) to the scorching heat of Austin! Love to eat, shop, swim with my 2 little boys (aged 3 and 5), and have "date night" with my big boy (aged 43). Looking for the Next Big Idea from all over the globe … what's the next Big Thing?
Name: Jesse Leonard
Years with Dell: 10+
Specialty/Role: Ubuntu and Vista Community Liaison
Prior to working for Dell in many support roles I spent 10 years or so in the Aircraft industry in San Diego, California. I also served 6 years in the US Navy working on Aircraft and served as SAR crewman (Search and Rescue). I listen to Christian, Rock and Country music. I enjoy going to concerts and motorcycle rallies in my spare time.. I am a lifelong member of HOG (Harley Owners Group). My favorite television shows are M*A*S*H and Seinfeld. No matter how many times I watch the re-runs, I never get tired of the same ones over and over.
Name: Lionel Menchaca
Years with Dell: 15
Specialty/Role: Chief Blogger
Hey folks. More than you want to know about me is here. I’m Dell’s Chief Blogger, which means I’m responsible for all things blogging. That also means I need to keep up with what’s happening in the world of social media. Beyond that, I like to keep up with PC tech trends, am a gadget freak, and also dabble in home theater stuff. Best way to reach me is on Twitter @LionelatDell. When I’m not geeking out, I spend time with my wife Aileen and our kids, Louis and Mia. Speaking of family, we have two dogs: Maddie and Rory. If you're REALLY interested to know more about me for some reason, check out my 5 Things post. My favorite superhero is the Crow, because he knows how to make a killer soundtrack to go along with the major Hollywood adaptation of his story.
I am the Desktop, Alienware, Monitor Liaison for Dell Communities. I have been a DCF (Dell Community Forum) moderator/liaison for 9 years. Outside of work, I enjoy spending time with my wife, playing golf and racketball, anything related to computers. You can see my complete bio here.
With over eight years of interactive program management, social media is transforming my career path. Since becoming a community manager my days have been crazy yet exciting all the while. Originally from the Midwest, I landed at UT Austin and have failed to leave this sweet city. An alum of the College of Communications, I am currently pursuing a masters in management.
When I have free time (lol), I’m passionate about travel and being a global gypsy. Any travel guru knows that martial arts are a must for any adventure; therefore, my favorite superhero is Iron Fist.
Name: Robert Peek
Years with Dell: 4
Specialty/Role: Small Business Community Liaison
I’ve grown up in the Austin area, started working in the Emergency Medical Field, then moved into Law Enforcement. From there I started several successful small businesses in the area; an EMS training school, Private Detective agency, Security Guard company, and a Nightclub on 6th Street. Started working for Dell in December of 2003 in Sales, then Returns, Dell Direct Stores, and now I’m with Community. I’ve always liked helping people and have looked out for the underdog. My favorite Superhero is Green Lantern. He could use his ring to channel willpower in the form of green energy. The energy could do just about anything, like blasting a ray of energy like a laser, a force field, flying, and could create solid objects with it.
I’ve worked at Dell for 5 years starting as a front line tech and then moved to the Community. I enjoy watching my son’s extra activities like baseball and we enjoy going to the Round Rock Express games regularly. I love all kinds of movies and many of my friends come and borrow mine instead of going to the video store. However, I only allow those who have promised me their first born to borrow the movies. I do keep hostages. I also enjoy all things gadget. If there’s a new gadget I try to figure out a way to get it.
Name: Todd Smart
Years with Dell: 4
Specialty/Role: Community Admin.
Hello, my name is Todd and as the Community Outreach Admin I work to support our Community Liaisons as they help to resolve customer issues. I’m originally from Western New York and enjoy being a yankee in Texas. I’ve been with Dell for a little over 4 years and as a lifelong Bills and Sabres fan I try to put up a good fight against all these Cowboy bandwagon fans but I’m sadly outnumbered. My favorite superhero is The Vision from The Avengers.
Name: Dennis Smith
Years with Dell: 5
Specialty/Role: Server/Storage Community Liaison
Hi, my name is Dennis and I am the Server/Storage Liaison for Dell. I have been part of the community for about 8 months now, and been with DELL 5 years. Outside of work I enjoy spending time with my wife and 2 kids, playing sports, car audio/electronics, and of course anything related to computers. I would have to say my favorite superhero would have to be Chuck Norris; if you really have to ask why, see here:
I’ve come a long way, baby! From a very small town in northeast Louisiana with 32 people in my graduating class to managing the home page of Dell.com, a web site that receives around 32 million visitors every week. I was born Laura Pevehouse, but you can now find me as Pyrrha Dell inside the virtual world of Second Life, or @LPT on Twitter, and Laura P. Thomas here at Dell. When I’m not online I enjoy playing with my daughter, reading, cooking, watching LSU football or listening to some of the great musicians we have here in “The Live Music Capital of the World”.
Hello. I am Jacqui. I manage Dell's Chinese corporate blog (http://chinese.direct2dell.com/). Born and raised in Shanghai, China, I have always wanted to travel and see the world. After I got my college degree in international journalism, I moved to Beijing and became a TV news anchor and reporter. I came to the United States four years ago to continue my study in communications. When I tell my friends I live in Austin Texas now and my job is blogging for Dell, they find it quite unbelievable. 🙂 When I am not blogging, I like to travel, try gourmet food, watch movies and play Super Mario. You can learn more about me by following my Twitter @jackquiatDell.