Dell Continues Channel Momentum in 2015 & Empowers Channel Partners to be ‘Future Ready’


Dell channel has made tremendous progress and growth in its channel partner business this year and is set to deliver sweeping new programs and investments to accelerate this growth into 2016. We kicked off 2015 by putting to use the $125 million in investments for new and enhanced PartnerDirect programs and incentives to drive partner and customer value as announced at Dell World last year.

Illustration: Dell Channel momentum continues in 2015

Below are just a few of the Dell channel highlights from this year:

In other big developments, to grow the Onsite Vendor Rep Enablement program we funded over 160 North American partner-badged people such as solutions architects, alliances managers, and marketing managers to assist partners. IT investments such as improving the Partner Portal site resulted in a performance increase of more than 25 percent and led to over $180 million in revenue won by Dell channel partners. We’ve also seen a double digit increase in partner use of Dell’s Executive Business and Solutions Centers this year.

In the words of a key industry analyst:

“Dell continues to broaden its channel efforts, with its channel business representing over 40 percent of its global revenues,” said Paul Edwards, director, infrastructure channels research, IDC. “Dell provides partners with end-to-end offerings from client products through the data center, including software, services and financing. It continues to listen to partner feedback, delivering partner programs that enable new opportunities, profit and revenues.”

As we look ahead to 2016, we are delivering new programs to help our partners be “Future-Ready” by helping them identify the right solutions for their customers, enable their teams to sell and deliver those solutions, and by providing innovative business models to maximize their value to their customers. To close new acquisition and retention deals with customers, we are delivering key incentives, financing options and IT investments to help our partners grow and thrive with Dell.

  • Rebates and Growth Accelerators: Dell introduces incentives and growth accelerators for global Premier and Preferred partners selling Dell Storage, Networking, Server, Client, and Software products to new customers – in some cases doubling the existing incentives.
  • Service Attachment Rebates: Dell is introducing rebates to select North America partners when they attach Dell ProSupport, ProSupport Plus, and ProSupport Flex to qualifying hardware.
  • Data Protection Incentives: When bundling software solutions with Dell storage hardware, Dell now offers North American Premier and Preferred partners incentives on data protection software capabilities targeting the new Dell Data Protection | Rapid Recovery solution while discounting integrated appliance deals by up to 60 percent.
  • Scalable Cloud Payments for Service Providers: Dell Financial Services introduces global Scale Ready Payment Solutions designed for service providers, including a Pay As You Grow option so payments increase as the business grows, a Provision and Pay option with cyclical deployment and payment plan, and a Scale on Demand option with cloud payments based on usage.
  • Investing Tens of Millions in IT: Dell is committing to investments in 2016 to continue delivering easy to use IT systems and provide tools for lead management, deal registration, training and certification, ease of navigation and mobility. 

As part of our commitment to enable partner growth, Dell is also investing in new PartnerDirect competencies and training, and strategic program improvements, including:

  • New Deployment Services Competencies: Starting today, partners in 123 countries with Certified Deployment Professionals on staff can earn new competencies to co-deliver Storage and Networking Deployment Services. Partners will gain access to exclusive Dell deployment tools, best practices and the latest critical updates, enabling them to expand their capacity, grow opportunities and increase revenue.
  • Updated Software Competencies: Product competencies in Data Protection, Identity and Access Management, Endpoint Management, Windows Management, and Network Security Solutions enable partners to deepen their expertise, drive competitive advantage and earn rewards.
  • Updated Cloud Competency: Partners with medium to large customers can pursue sales and technical training on Dell’s latest scalable hybrid cloud solutions, enabling them to deliver innovative cloud infrastructure, attach software and services and deepen their customer relationship.
  • New Big Data & Analytics Solutions Competency: Dell partners can pursue sales and technical training on Dell’s end-to-end big data portfolio including infrastructure, data analytics, and data integration solutions.
  • Service Provider program – Leveraging Dell’s leading solutions capability, the Service Provider program enables partners to incorporate the future of utility IT in their business model, where customers only pay for value-as-consumed with a wide range of solutions including infrastructure, networking, applications and security. Service Providers can also leverage Dell Financial Services’ Provision and Pay and Pay As You Grow to enable XaaS business model transformation. 
  • Distributors Recognized as Dell Authorized Training Partners: In 2016, selected distributors will be authorized to offer Dell training. We will partner with these distributors to authorize their trainers, share our courses and build a partnership to enable resellers to grow revenue via our distributor network.

We love feedback and have been fortunate to hear from partners giving us their firsthand accounts of how Dell channel program investments have helped their businesses grow:

“Dell has shown tremendous consistency and momentum in its channel partner program, while laying the groundwork for innovation that will pay dividends for years to come. As a result, we’ve enjoyed a great partnership and driven 120 percent growth in our business with Dell this year,” said Jason Myers, Regional Vice President – Southwest, FusionStorm. “These new ‘future-ready’ investments are another great example of Dell’s commitment to its channel strategy, providing the training and support necessary to help partners deepen our knowledge and evolve with changing IT requirements.”

Partners, please be on the lookout for more information to come on these new and updated solutions, programs and incentives in 2016. We appreciate your business and would love to hear from you! Please send us your thoughts and suggestions through your Dell representative. I also encourage you to engage with me on Twitter via @CookCherylS.  

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2 thoughts on “Dell Continues Channel Momentum in 2015 & Empowers Channel Partners to be ‘Future Ready’

  1. I applaud your efforts to improve your channel offerings and programs.  

    However, you have much work to do to improve the basic parts of your customer relationship infrastructure regarding your partner program.

    The website is painfully slow and errors frequently, even using multiple different PC's and browsers. Your partner web portal is confusing and disjointed, with many links generating errors or pointing to pages that don't exist.

    It is difficult to reach someone who can help with partner issues via phone.  Wait times are long, and your on hold music is painful to listed to after just a few seconds.

    Multiple E-Mails to the Partner "Team" go unanswered.

    Orders placed for PC's are cancelled by Dell for no apparent reason and with no warning or notice from Dell.

    I've asked at least 20 different times to get set up with a "Premier" page to make my ordering process easier, but can't seem to get anyone to help me with this.

    I really want to do more business with Dell, but there are until you fix these fundamental problems,  any effort that you expend building expanded programs like what you have described here will not help you increase sales.

    In simple terms, you have to walk before you run.

  2. @chucko6166, thank you for the feedback, we are always trying to get better at Dell.  I think we can address some your concerns right away.  I have sent a Direct Message to your account, let’s connect soon.

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