Tries New Approach – Product Recommendations by Industry


Late last year, I blogged about the strides has been making to improve our customers’ online shopping experience. While our team continues to strive for a more simplified overall look and feel, we are also trying out new approaches in communicating about Dell products and solutions. What matters to you? What doesn’t matter to you? And finally, as always, how do we make your shopping experience easier?

Over six months ago, the Dell ‘Small & Home Office’ segment launched on (You can find it positioned between ‘For Home’ and ‘For Small & Medium Business’ on the home page.) First off, I’d like to clarify who ‘Small & Home Office’ is meant for: sole proprietors and small business owners who manage less than 10 employees. Folks like your local florist, accountant, dentist, realtor. Folks like my chef friend who got tired of working under other chefs and owners and finally opened up his own Asian fusion restaurant in Houston. Folks like my mom, who solely runs her small acupuncture clinic in Austin without the help of even a receptionist. Oftentimes, these types of business owners do it all themselves—accounting, marketing, CRM, web design, etc. They’re not usually technology experts, yet they need to make technology decisions to keep their businesses running. This can be challenging, so our team has been trying to figure out ways to ease the burden. For customers who aren’t sure of exactly what they need, we’d like to make recommendations among the sea of choices offered on

Our team’s customer insights research uncovered that small business owners relate most to others in the same industry. In other words, that’s what owners view as one of the most relevant points of commonality—the conditions under which businesses within a particular industry thrive and struggle. So now we’re trying something new: product recommendations by industry within Dell’s ‘Small & Home Office’ segment. The industry-focused sitelet launched a couple of weeks ago, recommending electronics and accessories for the following small business segments:

  • Professional Services (e.g. law, accounting, finance, consulting, architecture, engineering, design)
  • Health Care
  • Retail & Trade
  • Real Estate
  • Construction

Click on the image below to view the sitelet. Then self-select which industry your business falls in to view product recommendations: Small Business Industry Solutions

You’ll notice that it looks pretty straightforward—nothing too earth-shattering here. But we hope it’s a step towards Dell speaking to our ‘Small & Home Office’ customers in terms that make sense to you. We’re currently looking for feedback on whether or not this is the right approach. What works? What doesn’t work? What type of content would you like to see on these pages that is not there today? Is an industry focus even relevant after all? As we continue to learn more about our customers, this sitelet will continue to evolve. So will other aspects of the overall experience.

Please leave your thoughts and suggestions here or via our @Direct2Dell Twitter account!

Continue Reading
Would you like to read more like this?

Related Posts

Is Your Workforce Future Ready?

Not long after PowerPoint became the world’s standard presentation app in the late 1980s, a slide started appearing regularly in leadership decks everywhere. Its message conveyed a perennial truth about … READ MORE

Sam Miller July 5, 2016

Does Flash Storage Offer Data Security?

The economics of flash storage continues to improve, spurring more mainstream adoption. As prices drop and become affordable for more enterprises, flash technology meets two of the three objectives every … READ MORE

Bob F July 1, 2016
Click to Load More
All comments are moderated. Unrelated comments or requests for service will not be published, nor will any content deemed inappropriate, including but not limited to promotional and offensive comments. Please post your technical questions in the Support Forums or for customer service and technical support contact Dell Support.