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Dell's New Service Partner Program – FAQ

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We recenty introduced the Dell Service Partner Program (SPP) for independent service providers who manage local or regional computer repair needs.  These are smaller service provider businesses – sometimes just one employee big.  And, like larger, multi-national computer repair companies, Dell Service Partners provide essential consulting and repair to their customers, so we're here to provide support that will help them answer a customer's needs fast. 

In an effort to offer more benefits to these smaller service provider businesses, including discounts and training programs, Dell has created the Service Partner Program because we know your business succeeds when you offer value, efficiency and reliable service to your customers.  When their computer breaks, you are there to fix it fast, so Dell wants to back you up on your customers' needs.

Who can join the SPP?

Service Providers in the United States are eligible to join the Dell Service Partner Program.  We plan to offer the Service Partner Program globally at a future date. 

What type of discounts can I get as a member of SPP?

  • Discounts on Replacement Parts = 7% for telephone orders when you call this toll-free number 1-888-925-4528.  We will offer online discounts in the future. 
  • Discounts though Dell’s Employee Purchase Program (EPP) = 7% on laptops and desktops.

How do I get these discounts?

By calling our toll-free, Dell Service Partner sales representatives, you can opt-in to receive discounts on Parts, Warranties or EPP system purchases.  Tell our sales reps that you would like to be a member of the Service Partner Program by providing your email and receive information on future promotions at Dell.  

What if I need a part late in the day or the Next Business Day for my customer?

You need a part, Dell has it for you.  Order parts as late as 7 p.m. CST M-F when you call our parts sales queue for your order.  This beats most industry shipping cut-off times that range from noon to 4 p.m. CST. 

Dell also reminds everyone that Next-Business-Day delivery (NBD) is always an option when you call one of our parts sales representatives. Our prices for NBD are also some of the best across all computer vendors and our competitors. 

Can I give Dell feedback on the Service Partner Program or Dell products and services?

Yes.  We hope that our customers and partners continue to provide ideas or suggestions about how we can improve things.  You can give your feedback here here on Direct2Dell  or at IdeaStorm.  We've implemented programs based on suggestions from businesses and customers, including Dell's participation in Red Campaign.

I think Dell products and services are great, but sometimes I feel I need more training on how to best use them for my customers?

Dell offers some great training for service providers, technicians and anyone interested in knowing more about how to get the most from our products. 

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