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Dell + Salesforce Service Cloud = A Match Made in Customer Service Heaven

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Small and medium sized businesses are constantly on the lookout for technology that will keep them ahead of the curve and achieve success. For these businesses, customer service is their lifeblood. That’s why we’re excited to announce we’re expanding the power of Dell Cloud Business Applications with the addition of Service Cloud from Salesforce.com.  

Dell Cloud Business Applications offers growing businesses a family of integrated SaaS applications and services that enable new business processes and will dramatically accelerate time to value. With the addition of Salesforce Service Cloud, we’re helping small and medium size businesses connect with their customers faster and become more responsive. They can maintain top-notch customer service interactions across every service channel and maximize the value of existing applications in their IT infrastructure, leveraging data streams critical to servicing their customers.

With Dell’s expanded cloud integrated CRM solution, service professionals can now:

  • Identify early indicators of customer dissatisfaction in business systems, such as unpaid invoices and decreased orders.
  • Improve service knowledge and first call resolution by integrating with order history databases.
  • View complete customer case details previously found in disparate sales automation, contract management, and other record systems.
  • Share data between Service Cloud and bug tracking systems for up to date information and consistent responses to product issues.

Dell Cloud Business Applications gives growing businesses the benefits of a total solution including easy and affordable application integration with existing software using Dell Boomi and turnkey implementation services delivered and backed by Dell.

So, tell us – do you think the cloud can help you achieve better customer service? 

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