We didn’t anticipate the recent popularity of this idea, but we’ve certainly been pleased to see the volume of interest on IdeaStorm for having the full technical specifications of our products readily available during the purchase experience on Dell.com. Today we already have product manuals for all systems in PDF format, which include the full technical specifications. However, these manuals are currently available only on our support Web site, and this idea clearly intends that the full specs would be accessible from the product pages during the purchase experience. So we’re going to try a couple short-term ways to make this happen, although they won’t be very elegant executions. We’re also currently evaluating options for a better long-term solution, but this will take us some time.
It’s great to see how many tech-savvy customers we have on IdeaStorm, who care about reading the full technical specifications of our products when they are evaluating their purchase options. We’ll keep you posted as we test out the short-term executions of this idea, and will certainly let you know when we’ve got the long-term solution in place. Thanks for your ideas about improving Dell.com. As we said in an earlier Idea in Action back in March, we have some site enhancements coming later this year that we think you’ll like.
Back to the idea: Downloadable, PDF Format, Full Technical Specs for All Systems