In this vlog, I walk you through Dell’s enterprise systems management strategy, and provide insight into our long-term vision. I also discuss some of the current functionalities built into PowerEdge server management tools, and explain how our strategy differs from our competitors. View VideoFormat: wmvDuration:
This vlog highlights three of our latest PowerEdge servers. My colleague Jimmy Johnson and I discuss some performance and design enhancements in our ninth-generation products: the PowerEdge 1950, 2900 and 2950 servers. View VideoFormat: wmvDuration:
I can confirm that we resumed shipping the XPS 700 to customers in the United States. We do have a backlog of orders to work through, and we will do so as quickly as possible. No update for the regions yet—hope to have an update early next week. … READ MORE
A recent lawsuit involving Dell and some of our Chinese customers has received attention in blogs and press like this recent Xinhua Net story. On his blog, Sam Flemming provides a timeline about the issue. I manage the team responsible for contacting affected customers and wanted to clarify … READ MORE
While ramping production, we recently discovered an issue with the installation of the cooling assembly which could affect system stability. Though it’s a rare occurrence, we made decision to delay XPS 700 shipments worldwide because of this issue. We’ve identified the problem, are implementing a fix, and plan … READ MORE
Today we launched a sneak preview of Dell’s new online configurator. It is currently only available on our Canadian site and only on the Inspiron 9400 and Dimension 9150 products. Users can toggle between the new icon view and the traditional list view depending on their preference (see … READ MORE
More people today are thinking about how their actions, and even their purchases, affect the environment. “Green computing” is about getting the most out of technology, minimizing environmental impact and maximizing cost savings. In my view, the green process starts long before a Dell product is sold to … READ MORE
In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply … READ MORE
The name of this blog is now Direct2Dell. A few pundits have eagerly pointed out that one2one.com is a XXX site and suggested we change our name and URL. By the way, one2one also is a unit of T-Mobile, an MIT project, and a driving school. It’s also … READ MORE
I know that most of you won’t believe that we are serious about fixing customer issues until we are 100% done. That is totally fair! Some of you think it is self-serving to talk about what we are doing when it’s still a work-in-progress. That’s OK, too. Others … READ MORE
A research report by Moors & Cabot appeared last week that gave an inaccurate picture of Better Business Bureau statistics and observations on Dell’s customer satisfaction. Conclusions drawn from the statistics reflected a lack of understanding how our Direct Model and the BBB work when it comes to … READ MORE
Let’s talk about the home page of Dell.com. Many of you have commented about things you liked and things you didn’t like. Here are four of your abbreviated comments to my first post: “Make it easy for me to define systems by my work profile and give me … READ MORE