In this vlog, I highlight some of the key features of Dell’s 24″ widescreen flat panel display, including HDTV support, connectivity options, and the new on-screen menu system. View VideoFormat: wmvDuration:
There’s still some confusion around the Sound Blaster X-Fi card. Looking at comments on the blog and e-mails that I’m getting, the confusion tends to be centered around the distinction between what’s handled via hardware or software. Before explaining that, want to call out three core points: Comparing … READ MORE
As reported in a Dow Jones story yesterday, the battery recall rolls on. Data from earlier this week shows we’ve received about 150 million page hits on the battery recall site, well over 800,000 battery requests. A good percentage of those have also shipped to customers. I’m still … READ MORE
Some of you may have seen yesterday’s story that appeared in the Wall Street Journal (subscription required). Our view is that it only tells part of the Dell story. What’s missing is the progress we’re making against four key areas for consumer and small-business customers: post-sales customer experience, … READ MORE
In an earlier post, Lionel mentioned an organization called IPC, and asked me to share some details about the group, my role in it, and to discuss the upcoming tech summit, which happens next month in San Jose. I talked about this recently with eWEEK, but wanted to … READ MORE
Some customers from Canada have pointed out that they were not given the option to upgrade their processor from a Pentium-D or choose a gift option like I had reported in an earlier post. My apologies to those people. Would recommend that you contact your sales representative directly … READ MORE
As Dell’s head of Dell Sustainability, I’m focused on ways you can integrate environmental responsibility into the way you buy, use and dispose of your computer equipment. We offer customers two broad options: Donate it. When you are finished using your computer consider donating it to a non-profit … READ MORE
Food for thought from David Berlind at ZDNet… This goes back to what I talked about at LinuxWorld in April where I articulated a vision along these lines. Up to now, enterprise needs have driven virtualization. I believe this will change with the move to client virtualization—unbinding the … READ MORE
Several of you have been asking specifically about the NVIDIA 590 chipset and the XPS 700. Other recent forums entries like Tom’s Hardware and CNET contain some misinformation that needs to be cleared up. What’s driving some of this speculation? For starters, our chipset had been identified incorrectly … READ MORE
Many of you have probably already seen that Apple announced a battery recall for some of its notebook batteries. I wanted to take a moment to commend Apple for taking this action to protect customers. Our recall is proceeding well, based on the positive feedback we’re receiving from … READ MORE
This morning, PC Magazine posted the results of their annual Reader Satisfaction survey. Last week’s ACSI results showed that we are making improvements; PC Magazine’s results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of … READ MORE
Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain … READ MORE