For Dell customers waiting patiently for your XPS 700, I have news. We will begin shipping within a week from today. Also, I can confirm that we’ll support the Pentium D, Core 2 Duo and Core 2 Extreme processors when they are available. Sorry for making you wait, … READ MORE
A few people have asked about how comments are moderated so I thought I’d clarify. You can read our “Rules of Engagement” for more details. Since launch, we’ve posted about 80% of comments and directed 18% to Dell support for resolution. We rejected 2% because they were off-topic, … READ MORE
So… you wanna talk about service? Let’s do it. WARNING: this post will be a bit longer than the norm and is just the tip of the iceberg. I’ll kick it off and then we will take it where you want to go. The good news is that … READ MORE
Today, Jeff Jarvis says we need to post more frequently, and I agree with him. There’s a reason why we’ve been quiet—Dell one2one’s first four days have been a wild ride.The more than 140 blog posts on one2one have been a healthy mix of positive, negative and neutral. … READ MORE
Beyond what you’ve seen in the blogosphere, there is no update on the now infamous “flaming notebook” from Osaka. We replaced the customer’s computer and are still investigating the cause. We think it was a fault in a lithium ion battery cell. Update (8-14): Alex Gruzen just published … READ MORE
Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong. Thanks for the feedback, guys. We'll keep working to get it right. Shel Holtz weighed in a bit more constructively. Our … READ MORE
It is hard for me to believe that it has been 10 years for www.dell.com. Back in those days, everything about the website was streamlined—the information architecture, our vision and maniac focus on the user experience. The site was an extension of how we naturally interacted with our … READ MORE
Since Dell launched the PowerEdge server line 10 years ago, we have introduced servers in waves or “generations”, where each generation is defined by a common set of system technologies—common networking chips, RAID subsystems, etc. The approach makes it easier for customers to adopt those technologies and has … READ MORE
View VideoFormat: wmvDuration: Here I provide an overview of our highest level of enterprise support called Platinum Plus, from the heart of Dell’s U.S. Enterprise Command Center (ECC).
View VideoFormat: wmvDuration: In this video, I give a demonstration of Dell’s new remote customer support offering: DellConnect.
View VideoFormat: wmvDuration: Here I highlight the latest in the Dell Latitude corporate notebook family – the Latitude D420 – and how it measures up in portability, reliability, peformance and connectivity to its big brothers, the D620 and D820.
View VideoFormat: wmvDuration: Here I point out some key design enhancements to the XPS 700. I also talk about the jet engine and muscle-car influence behind the XPS 700 chassis design.