Let Dell Upgrade a New Windows 7 PC for You


Update: I've closed comments on this thread to centralize them under my new post about the Windows 7 Upgrade Kit Process. If you have questions or concerns about it, I encourage you to leave a comment there.

For those of you who are waiting for Windows 7 to arrive, Dell has a deal for you. We are expanding our upgrade program (see Daniel Judd's post for details about the original program) with a new option – the Windows 7 Free and Easy upgrade program – which takes the hassle out of upgrading a PC to Windows 7 because Dell will do it for you. Now you can purchase popular PCs like the Inspiron 15 or 17 laptop, Studio 15 laptop, Inspiron 546 or Studio desktop and we will install Windows 7 Premium on it before shipping it to you.

As the program name implies, there are no additional charges associated with this. The goal is to make it as easy as possible for you to order a new PC powered by Windows 7 and get on with your daily business, and around Oct. 22, or soon after your new PC will arrive. Of course for you do-it-yourselfers, we are still offering the Windows 7 Technical Upgrade program, in which a customer buys a qualifying PC with Vista Home Premium, Vista Business Pro or Vista Ultimate, and registers for the Windows 7 upgrade kit, which then ships within a few weeks of Oct 22.

We are looking forward to your feedback on this new option in our upgrade program, and depending on customer response we will investigate adding additional PC models as well as expanding it on a global basis. So head over to www.dell.com/windows7easyupgrade, customize and order your PC and we’ll take care of things on the Windows 7 front.

Continue Reading
Would you like to read more like this?

Related Posts

Click to Load More
All comments are moderated. Unrelated comments or requests for service will not be published, nor will any content deemed inappropriate, including but not limited to promotional and offensive comments. Please post your technical questions in the Support Forums or for customer service and technical support contact Dell Support.
  • Kathryn_Diana

    I'm of the PC gaming mindset, so I think the traditional Win7 Technical Upgrade program (DIY) is more fitting for the Alienware customer.  However, every gamer has at least one (most likely several) non-technical relatives, right?  The “Free and Easy” upgrade program will allow these non-techie relatives to upgrade effortlessly.  I would imagine this will save quite a few gamers a tech support call with mom after Win7 launches.  Geeked

    Love the idea!


  • Lionel_Menchaca

    theJakester: Sorry to see that the upgrade process is not allowing you to proceed. Can you either e-mail me here or send me a private message with your order number or service tag number so we can get you going?

  • Lionel_Menchaca

    Rock on Kathryn. Glad you like the idea, and hope it will take some of the Windows 7 upgrade support work off your shoulders. Thanks for taking the time to share your feedback.

  • Terminator1000

    How come you don't support the Dell Studio XPS 9000 desktop for this easy upgrade? Im looking forward on getting this PC when its preloaded with Win 7.

  • theJakester

    I bought a Studio XPS 437 MT on Sep 8, 2009. When I go to the Windows 7 upgrade site and fill in the form, it says that my system is not in the database. I have called about six different 800 #'s and no one can help me. The last person I talked to at Customer Care 800-964-8321 said that I would be contacted within 24 hrs. It has been over a week with no contact.

  • Shreder

    When are they going to start offering this on the mini's.

  • lymanjt

    Is there any chance that Windows 7 will be available for download for those who qualify for the upgrade and wish to do it themselves?

  • sch486

    I agree, why don't you offer this on the XPS 9000 as I plan on ordering one of these as well? Please answer as I do not see an answer to this question.

  • CMBat

    I still don't get the point of this. I want to buy a Studio 17 laptop with the i830 and a Studio 900 desktop. All of these showing preliminary shipping dates after October 22 at this point, so why isn't Windows 7 an option? I want to get these ordered and move on?

  • kingbolete

    I have a laptop (an Alienware of some sort) that is "in production".  Can it be delayed and come with Win7 instead of having to do the upgrade myself?

  • aliasfool

    I agree with CMBat.  If delivery is set at or beyond Oct 22 then there should be no problem installing Windows 7.  In the life of a PC there is usually at least one operating system upgrade.   I don't want to start with phantom DLL files from Vista.  Windows 7 should be a clean install.  There are smaller companies that are going to offer Windows 7 before Oct 22 and Microsoft is quietly ok with it.  I understand Dell is a more important supplier but Microsoft can't be mad if an order is place ahead of Oct 22 as long as delivery occurs on or after the release date.  Especially in this economy Microsoft can't have a problem with it.  Offering a clean install of Windows 7 at this point in time makes sense.  I am sorry the Win7 upgrade deal is no deal.  There is a lot of money sitting on the table because Dell is not doing the right thing.

  • Debi K

    I'm waiting for Windows 7 before getting my Alienware Laptop. Why aren't they included in the easy upgrade program? Big Smile

  • Peter Ward

    Based on your blog posted on dell.com under Headlines, I ordered a new desktop to arrive with Windows 7. But nowhere was I able to specify W7 so I called for verification. After being shuttled to 5 different people in close to a half hour everyone insisted that it would be shipped with vista and I could upgrade. Finally as I tried to cancel the order, she offered me $50 to take it as is. I declined. I have been a Dell customer for a long time and generally very happy. The time wasted today, in many cases talking to people difficult to understand makes me very angry. Your blog needs to be more in tune with dell policies!!! I think I'll go elsewhere.

  • Lionel_Menchaca

    Jakester… I apologize. Didn't get a response. Just tried again. Sorry for the inconvenience.

  • theJakester

    Well, Lionel… I've waited all week for your reply to the email I sent you… still waiting…..

  • speedy7943

    I just recently bought a Studio XPS 9000.  Is there any chance I can have windows 7 installed before I receive the system?  Expected delivery is Nov 10.

  • bordenmn

    I would buy a new PC right now if it came pre-loaded with a clean install of Windows 7 rather than this Vista-to-7 upgrade. If the ship dates are all after 10/22 now, why not just do it that way? I know I'm not the only one holding off on their purchase…

  • brianshodge

    I did this whole do it yourself upgrade thing when on my Dell XPS M1210 when Windows XP switched over to Vista and my computer was never the same again. I had continual driver support issues, errors, my clock stopped keeping time correctly, Windows updates failed, etc. I am buying an XPS 16 but will not do it until I can get a totally fresh install of Windows 7 on it. Why is it just a few computers at this point? I would like to purchase my computer and move on with life, rather than waiting the two weeks to order, wait for it to be built, shipped, then deal with the hassle of installing the software myself and any headaches that come after. Would love for this to be offered on more systems right now!

  • Donahoo

    I'm waiting for mine as well; though there is a very good discount on the system I have configured. I'm moving up from Windows XP and bypassing Vista altogether. I certainly don't want Vista for a week then Windows 7 that I have to configure myself. I vote for including all systems that ship after 10/22. The shipping date on my cart is 11/6/09 so I don't understand having to do an upgrade.

  • wforsythe

    I am with you!  We have been waiting to buy a new laptop with W7.  Ship dates are now pwast 10/22 but the "free and easy" program only applies to a few models.  Why cant i buy and Inspiron 13 today and have it ship after 10/23 with W7???

  • theJakester

    Dell just called and got me registered for the upgrade.  Thanks!

  • DanielScott1972


    Is giving Dell customers the silent treatment your policy or Dell's? You seem to be ignoring the vast majority of the concerns expressed on this blog. I too would like to know.

    Is it a "wait until Oct 22 and the problem goes away?"

  • brianshodge

    I went ahead and ordered my XPS 16 only because I found a coupon code that I was afraid I couldn't pass up for 25% off. I would still love to have Windows 7 pre-installed on my system before I receive it though. I don't want the anxiety and headache of dealing with hardware and software compatibilty issues.

  • SDP123

    Here's what I was told:

    "We can not intentionally delay the production line for one computer order.  The only way to accomplish a later build date would be to order another computer, and send the first one back.  Of course both computers would be on the charge, and the return would incur a 15% restocking fee.  The money for the first computer would be refunded in 30-45 days."

  • sch486

    Looks like Lionel has left town or something. He isn't answering any of the pertinent questions. Guess Dell doesn't really want to sell PC's and try to get their products moving! They just announced that they were shutting down a large Desktop Manufacturing facility in North Carolina, and it's no wonder with this type of responses coming from Dell.

  • Donahoo

    I had an online chat with a Dell sales technician and asked when we could order a computer with Windows 7 pre-installed. The free upgrade expires on 10/17 but the new OS is not being released until 10/22. I asked if we could order Windows 7 after 10/17, and he said he has no information on that. I still have one in my cart, and getting regular nags that the cart is about to expire. I have 4 working Dell computers, the oldest one is 9-years old and still going strong. It's really frustrating not to know what's going on. I just have a feeling that waiting is going to cost me money and not waiting is going to cost time and agravation. Oh! what to do? what to do?

  • HeavyMetalDB

    HI, I am new to this, I have jsut bought a Dell Inspiron 1545 with Vista at PC World and was told I had a free upgrade to Windows 7.  When I go on to the upgrade request area on Dells site its asks for my Tag number which I put in, it then tells me the tag is invalid yet if I go to the drivers download area it works fine?? Can anyone advise please.

    Thanks in advance.

  • carouselboy

    I can't seem to get the win7.dell.com payment process complete, everything runs smoothly until the checkout, for a reason I do not know, the site does not prompt me for the VISA VERIFY window, and as I'm paying for the shipping and handling with my VISA, without the VISA VERIFY thing there's no way to complete the checkout, please fix it!

  • slitheen

    You all seem pretty much convinced that as it is called 'The Windows 7 Upgrade Program', that we'll all get an 'upgrade' version of the Windows 7 operating system. Not necessarily so. Many OEM's doing similar programs have sent out the full version (OEM licensed of course) of Windows 7. That means you can do a clean format/install yourself. Even if they don't send us the full version, there's already a way of doing a fresh installation using the upgrade disc that is proven to work with a very simple registry tweak post installation. So I have to ask…why all the doom and gloom? Further, Dell will also be sending us all a separate disc full of drivers for our particular machines – guaranteed to work with Windows 7.

    I hope this will lighten the mood a bit. It should do. Big Smile

  • Lionel_Menchaca

    I apologize for not keeping up with all the individual comments on this discussion thread. We began shipping out Windows 7 upgrade discs to customers in English, Spanish, French, Japanese and other languages earlier this week on 10-26. See this schedule for all languages that will be supported here.

    As a reminder, if you purchased an eligible system June 26, 2009 or later, you can register that system here: https://win7.dell.com.You will also be able to place your order and check the status of your order through that site as well.

    I am working on a blog post to describe how the process should work
    that hopefully will address all the questions I've been getting. Update: Here's my post regarding the Windows 7 Upgrade Process. Please leave all comments related to questions or problems with the Windows 7 upgrade process on that post. 

    Otherwise, you can contact me directly through sending me a private message or you can e-mail me here. If you do that, please share your service tag or order number, and let me know some details about your specific situation and I will try to help.