Company Updates

Mechanical Issue with Dell 24-45W AC Adapter 3-Position Duckhead Connector

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Dell 24-45W AC Adapter 3-Position Duckhead Connector (8DHY9)Because we are committed to proactively notify customers of important product quality information, I wanted to let Direct2Dell readers know that we have recently noticed that select customers who purchased a Dell 24-45W AC Adapter with 3-Position “Duckhead” Connector (pictured here) may experience mechanical issues with the connector.

We are directly reaching out to customers in the education sector, where these connectors were primarily purchased, asking them to discontinue use of the 3-Position “Duckhead” Connector and use a standard power cord to connect the AC adapter to the power outlet. We have also asked that they either return the used product to Dell or dispose of it responsibly. For more details on responsible disposal, visit our recycling website: www.dell.com/recycling

Any customers who have this specific connector may continue to use the 3-Position “Duckhead” Connector as intended, or if concerned, may contact Tech Support for additional information.

Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. These are faster options than commenting on this blog post, as Dell Support hours of operation are broader than my own. To contact us for technical support or customer service issues:

  1. Go to www.dell.com/support
  2. Select your support category
  3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page
  4. Select the appropriate service or support link based on your need

Dell is committed to providing our customers with greater information to enhance your experience with Dell systems. Our direct relationship with education sector customers has enabled us to quickly identify this issue and provide you with the latest update to resolve it. 

About the Author: Laura Pevehouse

Laura Pevehouse was profiled as one of five “social media mavens” in the March 2009 issue of Austin Woman Magazine and named an AdWeek’s TweetFreak Five to Follow. She has been part of the Dell organization for more than 15 years in various corporate communications, employee communications, public relations, community affairs, marketing, branding, social media and online communication roles. From 2014-2018, Laura was Chief Blogger/Editor-in-Chief for Direct2DellEMC and Direct2Dell, Dell’s official corporate blog that she help launch in 2007. She is now a member of the Dell Technologies Chairman Communications team. Earlier in her Dell career she focused on Global Commercial Channels and US Small and Medium Business public relations as part of the Global Communications team. Prior to that, she was responsible for global strategy in social media and community management, as well as marcom landing pages, as a member of Dell’s Global SMB Marketing, Brand and Creative team. When she was part of Dell’s Global Online group, Laura provided internal consulting that integrated online and social media opportunities with a focus on Corporate Communications and Investor Relations. She managed the home page of Dell.com, one of the top 500 global web sites in Alexa traffic rank, and first brought web feeds and podcasts to the ecommerce site. In her spare time she led Dell into the metaverse with the creation of Dell Island in the virtual world Second Life. Laura has earned the designation of Accredited Business Communicator from the International Association of Business Communicators, and received her Bachelor of Arts in Journalism from Louisiana State University. Before joining Dell Financial Services in 2000, she worked at the Texas Workforce Commission and PepsiCo Food Systems Worldwide.
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