New Fixes Now Live


 Earlier this evening, we just rolled out several fixes to Dell’s Community site. This is just the tip of the iceberg, but we’ll continue working to fix things that are important to our customers.

Some things like moving the Browse by Content Type to the top of the left-hand nav will be obvious, but several are not. Below is a list of all of them. We’ll keep working to improve the site. While we continue testing and implementing things, we appreciate your patience in the meantime.

Nav by topic


Now onto the list:

  • Added a New Thread button to make it easier to post a new thread in a forum
  • Streamlined the banners across the main page areas
  • Indented text in the drop-down text areas in the User Control Panel
  • Added Edit/Delete functionality for blogs in Groups
  • Removed redundant text entry fields in the blog comment area (no more Name, Website or Remember Me fields).
  • Enabled links to comments shown in the Activity List
  • Added the ability to link to comments in blog posts and forum threads
  • On group pages, changed the text for areas that did not have content
  • Added RSS feed on blog aggregator page
  • Left navigation = Moved the Browse by Content Type section up to the top of the page
  • Breadcrumb wording  = Now you navigate back to Community instead of English
  • Changed order of private messages so the most recent one appears 
  •  Dell logo in masthead now goes to
  • Changed wording on comment message
  • Emoticon window size increased
  • Enabled site theme CSS override
  • Added ability to delete comments on user profile
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All comments are moderated. Unrelated comments or requests for service will not be published, nor will any content deemed inappropriate, including but not limited to promotional and offensive comments. Please post your technical questions in the Support Forums or for customer service and technical support contact Dell Support.
  • Chris_Mixon


    * You should go to this page:
    * On the left under Forums, open Virus & Spyware
    * On the left, click Malware Removal
    * On the upper right, click the blue button Start a New Thread
    * Include your PC model, operating system, possible virus

  • Lionel_Menchaca

    jervis961: I think you're talking about the Blog aggregator page ( The Read Our Blog link in the footer should still direct you there. And BTW, we did add an RSS feed option on that page as well:

  • jervis961

    What happened to the ability to use the "read our Blog" link to see all the recent blog posts? I can see one page worth but then there is no longer the option to go back further like before. It was much easier than searching each individual blog to find the newest things.

  • dmintz7


    I'm having difficulty finding the page where I can post a new thread. Anyway, sorry for crashing in on this forum but I'm hoping someone can help me.

    My home laptop apparently has a virus called, Win32.Zafi.B. It seems to have come through a corrupt email. It affects configutations and Internet Explorer. I can't even do a System Restore or MSConfig. I'm ready to cry. I did some research and suggestion is to download on-line anti-virus software. However, my internet doesn't work! Can someone please let me know how I can fix this? Any help at all is very much appreciated. Thank you. [:'(]

  • Davet50

    All window dressing. FIX THE POSTING PROBLEM

  • Have the stars been removed? If so great!

  • dalem29

    Hi Lionel:

    I have some suggestions that will make coming here a better experience to me:

    1. The default font that appears when I am typing this is very small, downright tiny, Is there any way to boost it up a tad.

    2. There is so much white space on these pages I almost have to wear sunglasses while I visit the forums. Some kind of color or shading would really give a boost to my comfort level when browsing.

    3. Even with all this empty space I have to scroll left and right a bit to read everything. I hate to have to do that. Can this be improved?

    4. Concerning the stuff on the left side of the page…I for one would have little reason to use the "blogs". Can't these be moved to the top of the page and be accessed by drop drown menus, ala the old forum. And the "Categories" needs to be reformatted to a tree like format, again like the old forum. The stuff at the bottom of the page is unobtrusive and can stay and maybe be improved upon.

    5. I see the Support Forums have improved to some extent but are still not intuitive. Unless I am shopping for a computer or seeking information about them, my ONLY reason the Dell site is for the Support forums, which is users helping users with a bit of light moderation. The format was easily learned and to navigate was simple. All you have to do is visit forums like MBAM of Spyware Hammer to see formats that are normally used for SUPPORT forums. I would hope there is some way to recapture these sadly missed features.

    I have a hard time wondering how, when the brainstorming (?) began to "update" the Dell site and particularly the forums, that a good look was not taken at the old format and functionality, and using that as a basis for the any improvements, IF NEEDED.

  • jervis961 is where I am taken when clicking the "Read our Blog" link. The page numbers were there but are now gone and RSS feeds are not my favorite.

  • dalem29

    It would be nice that if I go to the trouble to make some comments, that they will show up as I wrote them…with the extra line spaces between the numbered items. I did that intentionally so that my post would be easier to read

  • 7oby

    Here's a list of bugs/problems on the community platform I encountered:

  • Thereal-dbk4297

    There were no real fixes produced … — None of the 'real' problems with the forum have been addressed with the one small exception of changing a small text link into a larger button link. — Are you the one that pushed this downgrade on Dell and therefore on US?

  • Hal2010

    I posted a few days ago and I'm not even sure I'm in the right place. I need help to remove Spyware Guard 2008 . Help!!!

  • Thereal-dbk4297

    lionel? — Do you want to start answering the support questions in here now? — Since many customers really can't find where to ask a question, and you think this downgrade is the cats meow …. – Start here, and then visit all your Wikis and blogs and help answer questions. KO?

  • ieee488

    My. my. Took a whole 6 weeks for the re-arranging of the deck chairs on the SS Titanic.

  • vice86

    I just spend 20 mins trying to figure out how to add a thread…and still can't figure it out…lol…why isn't this set up as a "forum" anymore? Way to confusing right now…ugh.

  • ewalk153

    Some time in the past 2 weeks, I ceased to be able to update my profile on the Dell community site. I'm not sure if it's related to these recent changes. One thing that seems to be the case is that Dell is moving toward a Single Sign-On solution for our accounts. In the meantime, it seems that if you log in the wrong way, you're blocked from visiting the community site. Instead of visiting the site, you end up with the standard Dell ASP.NET error page. To fixing the problem, you must clear your cookies for the Dell site and then log back in through the proper path. Still, after clearing my cookie, I cannot update my Dell community profile. The IFrame page that open in the DOM popup window return the Dell ASP.NET error page.

    I would really like to be able to share my information about myself on this Dell forum, but the technology keep getting in the way! Oh well. Given that the main post here is about a recent upgrade to the Dell Community site, I'm hoping that this is the proper location to share my recent frustrations and appeal for some help.


    Dell Latitude D630 User

  • susiemargaret

    help — i got an e-mail for a new thread posted in a forum, and it says that if i don't want to get every new post thru an e-mail, i should turn off the e-mail notification choice, but exactly where is this choice?


  • Thereal-dbk4297

    Lionel? — Do you have any answers for the questions posed here? Or, have you abandoned this blog?

  • Lionel_Menchaca

    Thereal-dbk4297: Haven't abandoned the blog… just took some time off. I'll spend some more time later tonight responding to others on this thread as well. The reality is that many things that have been requested on this thread (and to me and other team members directly) are things that we have documented.

    The plain truth is that many things we're working to fix or to improve will take some more time.

  • Lionel_Menchaca

    @ dalem29… thanks for all the feedback. No question we need to address font size and line spacing in the text editors. Hopefully we can fix those soon. We’re also looking at ways to visually improve the site as well and agree with you that it needs to be done. Many folks here at Dell know we need to make the forums look more like forums. Lots of things being looked at to get us there.

    @jervis961. You are right. The page numbers on the blog aggregator page were not supposed to be removed. We definitely need to fix that.

    @thereal-dbk4297. I am part of a larger team that is responsible for the new community site. I’m primarily focused on the blog side of things, but ultimately, lots of customers come to the blog for support help as well so there’s a natural overlap between the blogs and the forums. As far as where we are right now, I’ll be the first to admit we’ve got to improve things. But, I do believe that longer term it is right strategy to create a platform that helps Dell employees and Dell customers help others who need it. My point is for us to be successful in social media long term, we need to build a platform that encourages more participation between Dell employees and our customers.

    @vice86 I agree that it needs to be more intuitive. To start a new thread, you have to click on a Forum thread in the Forums Technical Support Topics section at the upper left corner of the main Forum page. From there, you will see a Start a New Thread button near the top of the page.

    @ewalk153 Sorry to see that you’re still not able to update your profile. I’ll make sure to pass all your details over to someone who can help.

    @susiemargaret: Let me ask someone on the Forum team how you can turn off e-mail notification. Know there’s a setting at the profile level, but I’m not sure if this is all it takes.

  • Lionel_Menchaca

    Hal2010: Sorry for the delayed response. The correct board to start a thread in is the Malware Removal board:

  • jervis961

    Lionel, thanks for responding. I hope you enjoyed your time off, good luck playing catch up.

  • zoofence

    I have been a Dell customer & forum user for years. Navigating this new layout is confusing and unnecessarily complicated. For starters, Dell may want to put a clear link to the forum FAQs on what I believe is the community home page ( (Maybe there is one, but if so, I couldn't see it.) Following the "Rules of The Road" link on that page, I had to click through seven pages to get to "How To Navigate" and nine more pages to get to "How To Post". In between those are a variety of what seem to be ordinary user questions about this and that. Also, you need to offer in a conspicuous space clear definitions and distinctions among forum threads, wikis and blogs. I notice user questions in all those. Also, what are points? Entering "points" in the search button yields a lot of discussions among users about how to acquire points, but nothing from Dell that defines "points". And is it true that access to certain areas of the forum is determined by the number of points? Does that mean that a new Dell customer (and therefore a new Dell forum user) who may be an experienced computer user (having used Compaq/HP units for years) receives a "newbie" reception? Is that really good business sense? Here's the unfortunate bottom line: I found a link in one of the threads to, and I regret having to say that is likely where I will go first for help on our several Dell computers and printer from now one.