Dell Details on Notebook Battery Recall

Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere.  As the leader of the mobile business for Dell, I wanted to … READ MORE

Alex Gruzen August 14, 2006

The Voice of the Customer

While this blog has certainly added a new dimension in our ability to get feedback from customers, it is not the only method we use. We have many avenues ranging from the direct relationships with our business customers, to customer focus groups, to the direct product quality data that comes … READ MORE

WW Customer Experience August 14, 2006

Dell @ LinuxWorld

In this vlog, I preview Dell’s activites at next week’s LinuxWorld San Francisco, August 14 – 17.  Demos at the Dell booth will showcase virtualization via Redhat Xen, Novell ZENworks, VMWare and more. Hot topics at this event: Virtualization and High Performance Computing. View VideoFormat: wmvDuration:

Global Alliances August 11, 2006

Dell OpenManage Strategy

In this vlog, I walk you through Dell’s enterprise systems management strategy, and provide insight into our long-term vision.  I also discuss some of the current functionalities built into PowerEdge server management tools, and explain how our strategy differs from our competitors. View VideoFormat: wmvDuration:

Latest PowerEdge Products

This vlog highlights three of our latest PowerEdge servers.  My colleague Jimmy Johnson and I discuss some performance and design enhancements in our ninth-generation products: the PowerEdge 1950, 2900 and 2950 servers. View VideoFormat: wmvDuration:

Eric Bokman, Lead System Engineer August 11, 2006

XPS 700 Now Shipping in the U.S.

I can confirm that we resumed shipping the XPS 700 to customers in the United States.  We do have a backlog of orders to work through, and we will do so as quickly as possible.  No update for the regions yet—hope to have an update early next week.  To all … READ MORE

Lionel Menchaca August 11, 2006

A Tale of Two Processors in China

A recent lawsuit involving Dell and some of our Chinese customers has received attention in blogs and press like this recent Xinhua Net story. On his blog, Sam Flemming provides a timeline about the issue. I manage the team responsible for contacting affected customers and wanted to clarify additional details. … READ MORE

China Client Sales Support August 10, 2006

Latest XPS 700 Shipping Delay

While ramping production, we recently discovered an issue with the installation of the cooling assembly which could affect system stability. Though it’s a rare occurrence, we made decision to delay XPS 700 shipments worldwide because of this issue. We’ve identified the problem, are implementing a fix, and plan to resume … READ MORE

Lionel Menchaca August 8, 2006

Green Purchasing

More people today are thinking about how their actions, and even their purchases, affect the environment. “Green computing” is about getting the most out of technology, minimizing environmental impact and maximizing cost savings. In my view, the green process starts long before a Dell product is sold to a customer. … READ MORE

Tod Arbogast August 4, 2006

Why Global Sites Matter

In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply a way … READ MORE

Direct2Dell: Our New Name

The name of this blog is now Direct2Dell. A few pundits have eagerly pointed out that one2one.com is a XXX site and suggested we change our name and URL. By the way, one2one also is a unit of T-Mobile, an MIT project, and a driving school. It’s also a bar … READ MORE

Lionel Menchaca August 3, 2006
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