Not All Workstations Are Equal

Historically and recently, there’s been some churn around what constitutes a true workstation. A question that comes up with some customers is, “why can’t I use a high-powered desktop as a workstation?” While it is true that many of today’s desktops may be powerful enough from a basic … READ MORE

Dell Workstations September 5, 2006

Sound Blaster X-Fi Revisited

There’s still some confusion around the Sound Blaster X-Fi card. Looking at comments on the blog and e-mails that I’m getting, the confusion tends to be centered around the distinction between what’s handled via hardware or software. Before explaining that, want to call out three core points: Comparing … READ MORE

Lionel Menchaca September 1, 2006

Battery Recall Update

As reported in a Dow Jones story yesterday, the battery recall rolls on. Data from earlier this week shows we’ve received about 150 million page hits on the battery recall site, well over 800,000 battery requests. A good percentage of those have also shipped to customers. I’m still … READ MORE

Lionel Menchaca September 1, 2006

Improving Battery Standards

In an earlier post, Lionel mentioned an organization called IPC, and asked me to share some details about the group, my role in it, and to discuss the upcoming tech summit, which happens next month in San Jose. I talked about this recently with eWEEK, but wanted to … READ MORE

Supplier Eng. & Quality August 31, 2006

Green Recycling Options

As Dell’s head of Dell Sustainability, I’m focused on ways you can integrate environmental responsibility into the way you buy, use and dispose of your computer equipment. We offer customers two broad options: Donate it. When you are finished using your computer consider donating it to a non-profit … READ MORE

Tod Arbogast August 29, 2006

Rampant Speculation on the XPS 700

Several of you have been asking specifically about the NVIDIA 590 chipset and the XPS 700. Other recent forums entries like Tom’s Hardware and CNET contain some misinformation that needs to be cleared up. What’s driving some of this speculation? For starters, our chipset had been identified incorrectly … READ MORE

Lionel Menchaca August 24, 2006

Apple’s Notebook Battery Recall

Many of you have probably already seen that Apple announced a battery recall for some of its notebook batteries. I wanted to take a moment to commend Apple for taking this action to protect customers. Our recall is proceeding well, based on the positive feedback we’re receiving from … READ MORE

Alex Gruzen August 24, 2006

PC Magazine Reader Satisfaction Survey

This morning, PC Magazine posted the results of their annual Reader Satisfaction survey.  Last week’s ACSI results showed that we are making improvements; PC Magazine’s results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of … READ MORE

WW Customer Experience August 22, 2006
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