Dell Logo

Notebook Tingle Revisited


Let me be clear on this—your computer should never give you an electric shock. If you ever experience an electric shock from your computer — or even suspect you have — please disconnect your system and contact us or your utility company immediately. 

An electric shock is a far different than a tingling from touch currently associated with a two-wire notebook power adapter. That tingling has recently become the topic of conversation again.

Yesterday, CNET's Crave UK blog reported that some users felt a shock when using the XPS M1530. I posted a response to Slashdot yesterday evening and also submitted a comment before then to the Crave UK blog that has not yet shown on the site. Before posting, I checked with our engineering development teams and verified that this is the same situation I blogged about in April last year. There's a lot of information in that post, but here are the details I want to be clear on about this sensation:

  • It's not harmful to users or to any of the notebook's internal components.
  • This issue is not specific to Dell. A "tingle" sensation may be felt on any notebook computer that uses a 2-wire AC power source under specific environmental conditions.
  • The tingle sensation is different than static electricity. Given the colder, drier environment associated with winter, some people may also experience a static shock when touching things like appliances, lamps, a door knob, or possibly, a notebook computer-it is unrelated.

Take a look at the comment thread in Engadget's post for examples of other non-Dell customers weighing in. If you want to join the discussion about a Dell notebook product, feel free to visit this thread on the Dell Community Forum, or share your comments here.

Continue Reading

Related Posts

New XPS 15 and 17 Are Here

Welcome the new XPS 15 and 17 with a virtually borderless, 4-sided InfinityEdge display. (Check out 360° view of XPS 15 and XPS 17) Often imitated. Never duplicated. Highly anticipated. … READ MORE

Donnie Oliphant May 13, 2020
Click to Load More