Latest Posts

Correction: Letter O vs. Number 0 for Battery Recall

Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain the number … READ MORE

Lionel Menchaca August 18, 2006

XPS 700 + Conroe Now Shipping

Lots of you are asking about the status of XPS 700.  Thanks for your patience. Since last week, we continue to ship more XPS 700 units with Pentium D processors.  Today, we have begun shipping Core 2 Duo-based XPS 700 units to customers. We’re currently shipping these machines in the U.S., Europe, Canada … READ MORE

Lionel Menchaca August 18, 2006

A Few Days into the Battery Recall

Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer systems. The … READ MORE

Lionel Menchaca August 17, 2006

Virtualization… What’s the Big Deal?

View VideoFormat: wmvDuration: Virtualization—it’s been around for years, so why is it suddenly so hot? Big changes are underway that will make it mainstream in servers and even client systems. What has changed? First, the industry has started a transition from single- to multi-core processors… and on the horizon are … READ MORE

First Replacement Batteries Shipped to Customers

Spent a few more minutes with J.B. this afternoon in the midst of a very busy day for her and the team. She wanted to share more information on the progress we’ve made, and I am passing it on. J.B. confirmed that we’re already shipping replacement batteries. The first battery … READ MORE

Lionel Menchaca August 16, 2006

Are You Sure My Battery is not Affected?

Some customers are wondering why some batteries Dell distributed during this time period are part of the recall and why other batteries are not.  Dell uses multiple suppliers and multiple battery pack form factors so not every battery is affected.  This recall is specific to battery packs produced with Sony … READ MORE

Lionel Menchaca August 15, 2006
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