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Dell IdeaStorm is Not a Digg Competitor

Since yesterday’s blog post, the blogosphere reacted. Jeremiah Owyang and Marshall Kirkpatrick at Techcrunch both thought Dell IdeaStorm is a step in the right direction. However, some folks like Pete Cashmore at Mashable have said we’re potentially creating another “Diggstorm in the making.” To Pete and to other … READ MORE

Lionel Menchaca February 17, 2007

Dell IdeaStorm: Turning Up the Volume of Customer Voice

In 1996, we launched www.dell.com to provide technical support resources to our customers. Soon after, we began selling hardware over the Internet. Back in the early days, most of the focus was on e-commerce. Today, having a web presence increasingly means giving customers a way to share their … READ MORE

Lionel Menchaca February 16, 2007

Global Commitment to Dell’s Direct Model

Thought some Direct2Dell readers might be interested in seeing today’s news.  Mike Cannon will lead a newly formed Global Operations organization that integrates all of Dell’s worldwide manufacturing, procurement and supply chain functions. What this means is that Dell will continue to focus on building systems close to … READ MORE

Lionel Menchaca February 14, 2007

Vista Upgrade: COA, Change Order Details

Update: Direct2Dell readers like Miranda and Michael Show commented about having problems with their Certificate of Authenticity (COA). To any other customers who have an issue with your COA, please submit a comment letting me know and please be sure to complete the e-mail field so that I … READ MORE

Lionel Menchaca February 10, 2007

Making a Virtual Connection

I was recently reminded of one of the two things that makes Second Life such an interesting place—the ability to interact with people from around the globe while feeling like you are in the same place, and the power of SL Groups to bring people together. Thanks to … READ MORE

Laura Pevehouse February 8, 2007
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