We're building a Legacy of Good

Check our progress in our FY18 Annual Update

Explore

Latest Posts

Green Recycling Options

As Dell’s head of Dell Sustainability, I’m focused on ways you can integrate environmental responsibility into the way you buy, use and dispose of your computer equipment. We offer customers two broad options: Donate it. When you are finished using your computer consider donating it to a non-profit organization. While … READ MORE

Tod Arbogast August 29, 2006

Rampant Speculation on the XPS 700

Several of you have been asking specifically about the NVIDIA 590 chipset and the XPS 700. Other recent forums entries like Tom’s Hardware and CNET contain some misinformation that needs to be cleared up. What’s driving some of this speculation? For starters, our chipset had been identified incorrectly by two … READ MORE

Lionel Menchaca August 24, 2006

Apple’s Notebook Battery Recall

Many of you have probably already seen that Apple announced a battery recall for some of its notebook batteries. I wanted to take a moment to commend Apple for taking this action to protect customers. Our recall is proceeding well, based on the positive feedback we’re receiving from our customers … READ MORE

Alex Gruzen August 24, 2006

PC Magazine Reader Satisfaction Survey

This morning, PC Magazine posted the results of their annual Reader Satisfaction survey.  Last week’s ACSI results showed that we are making improvements; PC Magazine’s results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of room for … READ MORE

WW Customer Experience August 22, 2006

Correction: Letter O vs. Number 0 for Battery Recall

Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain the number … READ MORE

Lionel Menchaca August 18, 2006
Click to Load More