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Rampant Speculation on the XPS 700

Several of you have been asking specifically about the NVIDIA 590 chipset and the XPS 700. Other recent forums entries like Tom’s Hardware and CNET contain some misinformation that needs to be cleared up. What’s driving some of this speculation? For starters, our chipset had been identified incorrectly … READ MORE

Lionel Menchaca August 24, 2006

Apple’s Notebook Battery Recall

Many of you have probably already seen that Apple announced a battery recall for some of its notebook batteries. I wanted to take a moment to commend Apple for taking this action to protect customers. Our recall is proceeding well, based on the positive feedback we’re receiving from … READ MORE

Alex Gruzen August 24, 2006

PC Magazine Reader Satisfaction Survey

This morning, PC Magazine posted the results of their annual Reader Satisfaction survey.  Last week’s ACSI results showed that we are making improvements; PC Magazine’s results show that while our customers still have high brand loyalty towards Dell, our tech support and repair satisfaction ratings have plenty of … READ MORE

WW Customer Experience August 22, 2006

Correction: Letter O vs. Number 0 for Battery Recall

Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain … READ MORE

Lionel Menchaca August 18, 2006

XPS 700 + Conroe Now Shipping

Lots of you are asking about the status of XPS 700.  Thanks for your patience. Since last week, we continue to ship more XPS 700 units with Pentium D processors.  Today, we have begun shipping Core 2 Duo-based XPS 700 units to customers. We’re currently shipping these machines in the U.S., … READ MORE

Lionel Menchaca August 18, 2006

A Few Days into the Battery Recall

Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer … READ MORE

Lionel Menchaca August 17, 2006
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