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A Tale of Two Processors in China

A recent lawsuit involving Dell and some of our Chinese customers has received attention in blogs and press like this recent Xinhua Net story. On his blog, Sam Flemming provides a timeline about the issue. I manage the team responsible for contacting affected customers and wanted to clarify … READ MORE

China Client Sales Support August 10, 2006

Latest XPS 700 Shipping Delay

While ramping production, we recently discovered an issue with the installation of the cooling assembly which could affect system stability. Though it’s a rare occurrence, we made decision to delay XPS 700 shipments worldwide because of this issue. We’ve identified the problem, are implementing a fix, and plan … READ MORE

Lionel Menchaca August 8, 2006

Green Purchasing

More people today are thinking about how their actions, and even their purchases, affect the environment. “Green computing” is about getting the most out of technology, minimizing environmental impact and maximizing cost savings. In my view, the green process starts long before a Dell product is sold to … READ MORE

Tod Arbogast August 4, 2006

Why Global Sites Matter

In some comments and e-mail responses to Direct2Dell posts, you have asked specifically if Dell has plans to move call center functions from India and other global locations back into the United States. The short answer is no. Several of you have also claimed that offshoring is simply … READ MORE

Direct2Dell: Our New Name

The name of this blog is now Direct2Dell. A few pundits have eagerly pointed out that one2one.com is a XXX site and suggested we change our name and URL. By the way, one2one also is a unit of T-Mobile, an MIT project, and a driving school. It’s also … READ MORE

Lionel Menchaca August 3, 2006
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