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Prevention Is The Best Medicine

Okay, I’ve received some flak (guess I’d better get used to that!) for taking so long to post again.  I promise to try to get better juggling my day job with this blogging hobby I signed up for.  You want us to be more specific about fixes and … READ MORE

WW Customer Experience July 21, 2006

No Bloatware, Please

Lots of chatter these days on why Dell pre-loads so much software on new systems.  Several of you have asked about how this software affects performance, some have commented about the sheer number of apps, and others have expressed confusion as to which apps they can remove.   … READ MORE

XPS 700: 10 Questions

Everyone, thanks for your patience regarding the XPS 700.  We’ve received a lot of questions asking for more information.  I answer some of the most common ones below.  We can’t always give you all the details, and when we can’t, we’ll tell you.  Before doing that, wanted to … READ MORE

Comment Moderation Redux

There’s been some misreportings about this in the blogosphere.  Let me be clear, we read 100% of the comments and there is no censorship or banning of users.  All comments are reviewed and posted—good or bad—as long as they fall within our Rules of Engagement.  We will not … READ MORE

Lionel Menchaca July 19, 2006

Design @ Dell

Welcome to our first post regarding Design @ Dell.  Today, Steve and I will introduce Dell’s philosophy behind design and user experience. As many of you are probably aware, the direct model influences almost everything we do.  It allows our design and user experience teams to interact directly … READ MORE

Ken Musgrave July 19, 2006

Above All Else—Fix My Problem

All customer feedback matters—whether it comes through our technical support people, Dell.com, the Dell Community Forum or this weblog.  The majority of it drives home a common theme:  “Fix my problem, now…” Reams of data shows that if we can resolve a customer’s issue in the first one … READ MORE

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