We're building a Legacy of Good

Check our progress in our FY18 Annual Update

Explore

Latest Posts

The Home Page

Let’s talk about the home page of Dell.com. Many of you have commented about things you liked and things you didn’t like. Here are four of your abbreviated comments to my first post: “Make it easy for me to define systems by my work profile and give me … READ MORE

Dell Store Opens its Doors in Dallas

Yesterday we opened the first pilot Dell retail store at NorthPark Center in Dallas, Texas.  It’s not a departure from our direct model—it’s simply an extension of our kiosk strategy.  Like the kiosks, we will not carry  inventory at this store.  Here, customers will be able to see … READ MORE

Lionel Menchaca July 26, 2006

Designed For You, Not the Shelf of a Superstore

Most people understand that the direct model helps us deliver better value by eliminating the middle man and establishing a personal relationship with our customers. What’s not as obvious is how much that relationship with tens of thousands of customers can influence the thinking of the Industrial Design … READ MORE

Ken Musgrave July 26, 2006

XPS 700 Order Cancelled?

Several of you have commented on the blog or the Dell Community Forum that your order has been cancelled.  Here’s what I need you to do: Go here to this thread on the Dell Community Forum Enter the following information in your DCF Personal Profile (none of this … READ MORE

Lionel Menchaca July 24, 2006

Prevention Is The Best Medicine

Okay, I’ve received some flak (guess I’d better get used to that!) for taking so long to post again.  I promise to try to get better juggling my day job with this blogging hobby I signed up for.  You want us to be more specific about fixes and … READ MORE

WW Customer Experience July 21, 2006

No Bloatware, Please

Lots of chatter these days on why Dell pre-loads so much software on new systems.  Several of you have asked about how this software affects performance, some have commented about the sheer number of apps, and others have expressed confusion as to which apps they can remove.   … READ MORE

Click to Load More