Real Transformation

Dell Technologies World, April 29 – May 2, 2019

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Latest Posts

American Customer Satisfaction Index (ACSI) Results

I know everyone’s attention is rightfully focused on the battery recall, but wanted to get this post out there in conjunction with the release of the latest results from the University of Michigan ACSI study. Recent stories by Bloomberg and BusinessWeek discuss the results in more detail. Yesterday, … READ MORE

WW Customer Experience August 15, 2006

New Information on the Battery Recall

I just talked to Dell SVP Alex Gruzen who posted on Direct2Dell earlier and is head of our Mobile Products Group. He is hunkered down with his team working through all the issues around the battery recall (which we initiated based on six confirmed instances in the U.S. … READ MORE

Lionel Menchaca August 14, 2006

Dell Details on Notebook Battery Recall

Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere.  As the leader of the mobile business for Dell, I … READ MORE

Alex Gruzen August 14, 2006

The Voice of the Customer

While this blog has certainly added a new dimension in our ability to get feedback from customers, it is not the only method we use. We have many avenues ranging from the direct relationships with our business customers, to customer focus groups, to the direct product quality data … READ MORE

WW Customer Experience August 14, 2006

Dell @ LinuxWorld

In this vlog, I preview Dell’s activites at next week’s LinuxWorld San Francisco, August 14 – 17.  Demos at the Dell booth will showcase virtualization via Redhat Xen, Novell ZENworks, VMWare and more. Hot topics at this event: Virtualization and High Performance Computing. View VideoFormat: wmvDuration:

Global Alliances August 11, 2006

Dell OpenManage Strategy

In this vlog, I walk you through Dell’s enterprise systems management strategy, and provide insight into our long-term vision.  I also discuss some of the current functionalities built into PowerEdge server management tools, and explain how our strategy differs from our competitors. View VideoFormat: wmvDuration:

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