Latest Posts
XPS 700 Update, Keyghost Hoax and XPS M2010 Video
For Dell customers waiting patiently for your XPS 700, I have news. We will begin shipping within a week from today. Also, I can confirm that we’ll support the Pentium D, Core 2 Duo and Core 2 Extreme processors when they are available. Sorry for making you wait, … READ MORE
Comment Moderation
A few people have asked about how comments are moderated so I thought I’d clarify. You can read our “Rules of Engagement” for more details. Since launch, we’ve posted about 80% of comments and directed 18% to Dell support for resolution. We rejected 2% because they were off-topic, … READ MORE
No Magic Wands For Customer Service
So… you wanna talk about service? Let’s do it. WARNING: this post will be a bit longer than the norm and is just the tip of the iceberg. I’ll kick it off and then we will take it where you want to go. The good news is that … READ MORE
Are We Having Fun Yet? Heck Yeah!
Today, Jeff Jarvis says we need to post more frequently, and I agree with him. There’s a reason why we’ve been quiet—Dell one2one’s first four days have been a wild ride.The more than 140 blog posts on one2one have been a healthy mix of positive, negative and neutral. … READ MORE
Flaming Notebook
Beyond what you’ve seen in the blogosphere, there is no update on the now infamous “flaming notebook” from Osaka. We replaced the customer’s computer and are still investigating the cause. We think it was a fault in a lithium ion battery cell. Update (8-14): Alex Gruzen just published … READ MORE
Real People are Here and We’re Listening
Yesterday was the first official day of Dell’s one2one weblog and already Jeff Jarvis and Steve Rubel were kind enough to tell us what we’re doing wrong. Thanks for the feedback, guys. We'll keep working to get it right. Shel Holtz weighed in a bit more constructively. Our … READ MORE