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The Voice of the Customer

While this blog has certainly added a new dimension in our ability to get feedback from customers, it is not the only method we use. We have many avenues ranging from the direct relationships with our business customers, to customer focus groups, to the direct product quality data … READ MORE

WW Customer Experience August 14, 2006

Dell @ LinuxWorld

In this vlog, I preview Dell’s activites at next week’s LinuxWorld San Francisco, August 14 – 17.  Demos at the Dell booth will showcase virtualization via Redhat Xen, Novell ZENworks, VMWare and more. Hot topics at this event: Virtualization and High Performance Computing. View VideoFormat: wmvDuration:

Global Alliances August 11, 2006

Dell OpenManage Strategy

In this vlog, I walk you through Dell’s enterprise systems management strategy, and provide insight into our long-term vision.  I also discuss some of the current functionalities built into PowerEdge server management tools, and explain how our strategy differs from our competitors. View VideoFormat: wmvDuration:

Latest PowerEdge Products

This vlog highlights three of our latest PowerEdge servers.  My colleague Jimmy Johnson and I discuss some performance and design enhancements in our ninth-generation products: the PowerEdge 1950, 2900 and 2950 servers. View VideoFormat: wmvDuration:

Eric Bokman, Lead System Engineer August 11, 2006

XPS 700 Now Shipping in the U.S.

I can confirm that we resumed shipping the XPS 700 to customers in the United States.  We do have a backlog of orders to work through, and we will do so as quickly as possible.  No update for the regions yet—hope to have an update early next week.  … READ MORE

Lionel Menchaca August 11, 2006

A Tale of Two Processors in China

A recent lawsuit involving Dell and some of our Chinese customers has received attention in blogs and press like this recent Xinhua Net story. On his blog, Sam Flemming provides a timeline about the issue. I manage the team responsible for contacting affected customers and wanted to clarify … READ MORE

China Client Sales Support August 10, 2006
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