As the Dell channel network continues to grow, our PartnerDirect partners are increasingly seeing the opportunity that packaging services with Dell’s industry-leading hardware solutions can present. By upgrading to Dell ProSupport, partners are finding they’re able to provide flexible support tailored to each customer’s needs, which builds trust and rapport and extends conversations that often become a springboard to additional services.
We’ve worked on some exciting projects with our partners on the services side, and we thought it was a good time to provide a refresher on Dell’s ProSupport offerings and highlight how they’re helping partners engage with their customers at a more strategic level. Many of our partners have reported that their customers are telling them they need to reduce downtime of critical business functions and they want to spend less time on maintenance to focus on more strategic initiatives. Plus, consistency and reliability are on the minds of IT execs more than ever.
Dell’s ProSupport service portfolio minimizes IT disruptions for your customers, while securing data and protecting hardware with industry award-winning support. Our partners can customize support programs to their customers’ needs – whether their IT departments are fully staffed, understaffed or somewhere in between. They have peace of mind knowing they can access highly trained technicians in an average of 2 minutes or less – 7 days a week, 24 hours a day.
Dell ProSupport can also help your customers optimize their data centers with a set of optional services:
- Remote Advisory Services: service your customer’s technology with a specialized Dell technician assisting you from a remote location. You gain invaluable knowledge that you can leverage on similar projects in the future.
- Proactive Maintenance: reduce your customers’ unplanned downtime with scheduled assessments, streamlined patch management and detailed reporting.
- Proactive Systems Management for select Dell PowerEdge servers and Dell PowerVault storage arrays: use remote support features and receive email alerts and diagnostic information about potential problems – so issues can be stopped in their tracks.
While Dell’s basic support package offers partners a solid foundation for serving their customers and addressing issues that arise, upgrading to ProSupport gives partners a strategic weapon in their sales arsenal that can greatly impact the conversion of deals in the pipeline.
Our goal is to provide our partners differentiators that can help them close new business and build strong, long-term customer relationships. As a company, we are extremely proud of Dell’s peerless line of hardware solutions that set the industry standard for innovation and performance, and we take equal pride in our superior services portfolio. For PartnerDirect partners, leveraging ProSupport in conjunction with an array of Dell IT products enables them to sell strategic solutions that give them the best possible chance for short- and long-term success.
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