Another Europe Vostro Keyboard Update

Last week, we started getting comments from customers like Tiggert and Bryan who ordered Vostro laptops in June that shipped with the wrong keyboard layout (the same one Bill blogged about in May). Since we addressed the issue back then, most Vostro laptops shipped out with the updated … READ MORE

Kelly Curnow June 23, 2008

Michael Dell Discussion with Reporters from APJ

Earlier this week, Dell hosted a group of thirteen reporters who represented several countries in Asia for two days at Dell's campus in Round Rock, Texas. During their time here, these reporters met with several Dell executives to discuss Dell's 5 key growth areas in more detail. This … READ MORE

Lionel Menchaca June 6, 2008

Dell at CRN’s ChannelExpo, UK

Last week, Jonathan Perry, our WEEE Take Back and Recycling Programme Manager in the UK, took part in a panel discussion at CRN’s annual ChannelExpo show in Birmingham, UK, examining how the channel community can work with customers to implement Green IT strategies. The panel covered a number … READ MORE

Lionel Menchaca May 27, 2008

Europe Vostro Keyboard Issue: What We’re Doing

Thanks to Flickr user Jake Gordon for alerting us to a problem with our Vostro 1310 and 1510 keyboard layout. He’s the one that influenced Engadget and other blogs like Wired to write about the issue. There is no way to say it… we made a mistake and … READ MORE

Bill Bivin May 8, 2008

Dell Ubuntu Systems Launching in Canada and Latin America

Several new developments on the Linux front today. We're introducing Ubuntu 7.10-based Dell systems in Canada and Latin America. Beyond that, we're introducing the Inspiron 1525n to customers in the United States. Like Daniel mentioned earlier this week, the 1525n is already available to customers in the U.K., Spain, … READ MORE

Lionel Menchaca February 21, 2008

Supporting Dell Customers in the Recent Snowstorms in China

Earlier this week, Ernest Lee, technical support director in Dell China published a blog post where he described how Dell supported customers through the recent severe snowstorms that happened in China. Since it seemed like a good real-life example of the kind of service capabilities we offer through ProSupport and through our network of Global Command Centers, I decided to … READ MORE

Lionel Menchaca February 21, 2008
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