PartnerDirect Channel Program Expands to Europe

Back in December, Lionel blogged about our PartnerDirect program which formalizes many of our efforts working with solution providers. Today, we’re expanding PartnerDirect across Europe, allowing further solution providers access to Dell's expertise in areas like build-to-order, software customization, and solution deployment capabilities.   I’ve uploaded an interview vlog … READ MORE

Kerry Bridge February 12, 2008

XPS One Gets (RED)

  Saw that John Markoff mentioned this in the Davos Diary earlier today. It's true, we're working with Microsoft and Product Red to offer the XPS One in a slick red color, along with other products. More red details coming later this week,

Lionel Menchaca January 22, 2008

Best of Luck to Wilson Tan

Many folks have worked behind the scenes to help build Dell's Digital Media strategy. I'd be hard-pressed to find any single person who has been more influential to me than Wilson Tan. Up until last week, he worked for GCI Group, the PR agency that continues to be a … READ MORE

Lionel Menchaca December 10, 2007

Improving Battery Standards

In an earlier post, Lionel mentioned an organization called IPC, and asked me to share some details about the group, my role in it, and to discuss the upcoming tech summit, which happens next month in San Jose. I talked about this recently with eWEEK, but wanted to … READ MORE

Supplier Eng. & Quality August 31, 2006

Correction: Letter O vs. Number 0 for Battery Recall

Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain … READ MORE

Lionel Menchaca August 18, 2006

A Few Days into the Battery Recall

Wanted to take some time to answer a couple of specific customer questions, and to comment a bit on external reaction to the battery recall. Will work to address more of the blog comments directly moving forward. Some customers have asked whether they can return or exchange newer … READ MORE

Lionel Menchaca August 17, 2006

First Replacement Batteries Shipped to Customers

Spent a few more minutes with J.B. this afternoon in the midst of a very busy day for her and the team. She wanted to share more information on the progress we’ve made, and I am passing it on. J.B. confirmed that we’re already shipping replacement batteries. The … READ MORE

Lionel Menchaca August 16, 2006
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