Are You Sure My Battery is not Affected?

Some customers are wondering why some batteries Dell distributed during this time period are part of the recall and why other batteries are not.  Dell uses multiple suppliers and multiple battery pack form factors so not every battery is affected.  This recall is specific to battery packs produced … READ MORE

Lionel Menchaca August 15, 2006

One Customer at a Time

It’s me again. I just talked to J.B. Johnson, Dell’s program manager for the battery recall, and I wanted to provide an update on how we're taking care of our affected customers. When the announcement went out last night, the phones started ringing. J.B. and her team were … READ MORE

Lionel Menchaca August 15, 2006

New Information on the Battery Recall

I just talked to Dell SVP Alex Gruzen who posted on Direct2Dell earlier and is head of our Mobile Products Group. He is hunkered down with his team working through all the issues around the battery recall (which we initiated based on six confirmed instances in the U.S. … READ MORE

Lionel Menchaca August 14, 2006

Dell Details on Notebook Battery Recall

Dell announced a recall today of lithium-ion batteries sold in many of our notebook computers over the past two years. You may have seen the recent New York Times story or have seen other details in the blogosphere.  As the leader of the mobile business for Dell, I … READ MORE

Alex Gruzen August 14, 2006

Flaming Notebook

Beyond what you’ve seen in the blogosphere, there is no update on the now infamous “flaming notebook” from Osaka.  We replaced the customer’s computer and are still investigating the cause.  We think it was a fault in a lithium ion battery cell. Update (8-14): Alex Gruzen just published … READ MORE

Lionel Menchaca July 13, 2006
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