Dell Weekly Recap: News & Customer Spotlight (Feb 1 Edition)

Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings.   TOP STORY OF THE WEEK Improve Your Social Media Customer Support: Meet the Dell S.O.S. Team  – Direct2Dell, February 1, 2013 Consumers, leery to engage with companies online in the early … READ MORE

Kevin Curry February 1, 2013

Doing Right by You

We place our dedication to doing right by our customers in everything we do at Dell – from our products to our people and our support. It’s an aspect that’s built right into our direct-to-customer origins. So, you can imagine, there is no better proof that our continuous efforts to … READ MORE

Bobbi Dangerfield September 18, 2012

Dell Technical Support and the recent Laptop Magazine article

Laptop Magazine recently called out poor performance from Dell in its blog post on overall technical support for their upcoming annual Tech Support Showdown. That post drew the attention of other sites like TechCrunch and Gizmodo among others. As I commented on John Biggs’ TechCrunch post—personally, I’m sorry to see … READ MORE

Lionel Menchaca August 17, 2012

Weekly Recap: Dell in the News – July 6th edition

Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings.  Story of the Week Dell Acquires Quest, a Big Software Maker, for $2.4 Billion New York Times  – July 2, 2012The company, best known for selling affordable personal computers, announced on Monday … READ MORE

Chris B July 6, 2012

Weekly Recap: Dell in the News – June 22nd edition

Welcome to the latest edition of the Weekly Recap, your guide to the week's Dell-related news and happenings.  Story of the Week Can Your Business Make Hay in a Stagnant Industry? Forbes – June 19, 2012What are your options if your business is in a sluggish or declining industry, say, one … READ MORE

Chris B June 22, 2012

Welcome new blog #DellSolves

Since the early days of Direct2Dell, I’ve been passionate about using it to blog about issues that are important to Dell customers. In those days, we had a very small team. Today, our social media efforts have grown in a number of ways—especially how we support customers via social media. … READ MORE

Lionel Menchaca May 21, 2012

Dell's New Service Partner Program – FAQ

We recenty introduced the Dell Service Partner Program (SPP) for independent service providers who manage local or regional computer repair needs.  These are smaller service provider businesses – sometimes just one employee big.  And, like larger, multi-national computer repair companies, Dell Service Partners provide essential consulting and repair to their customers, so … READ MORE

Correction: Letter O vs. Number 0 for Battery Recall

Need to correct earlier statements I made on this blog regarding entering your battery serial number (PPID) on the battery recall site. My sincere apologies for the misinformation. Here’s what I can say: The first 15 characters your PPID only contains zeros. The last 5 characters may contain the number … READ MORE

Lionel Menchaca August 18, 2006
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