Celebrating the Power of You, Our Customers

Today is Customer Experience Day, a day in which we celebrate the power of you, our customers. We know our customers are more connected and empowered than ever, meaning it is critical that we take a customer-centric approach to all areas of our business. Being customer-centric doesn’t just … READ MORE

Christina Furtado October 6, 2015

Bringing Dell Shoppers New Levels of Convenience

Every morning I go to my favorite coffee shop. I spend between 10 and 15 minutes waiting in line, ordering, paying, walking to the end of the counter and waiting again for my drink. 15 minutes a day is almost three days a year! That’s a lot of … READ MORE

Paul Walsh May 21, 2015

They Got a New Venue 11 Pro. Why Didn’t I?

We recently reached out proactively to some Dell customers to replace their Dell Venue 11 Pro tablets, Dell Tablet Dock and Dell Active Stylus. These customers were experiencing some issues related to responsiveness and touchscreen performance. Due to our direct customer engagement, we were able to identify the … READ MORE

Laura Pevehouse June 2, 2014

DellCares+ – Expanding Our Social Customer Service Options

We launched our social media listening command center in 2010, but we’ve been listening and responding to online conversations much longer than that. In fact, simplymeasured.com has ranked Dell among the top 10 brands delivering customer service on the twitter platform (via our @DellCares handle). Our English-language @DellCares … READ MORE

Laura Pevehouse February 11, 2014

Dell Weekly Recap: Dell in the News (April 26 Edition)

Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings. TOP STORY OF THE WEEK A Shot at the 'American Dream' of Entrepreneurship – Huffington Post, April 23, 2013 A rise in the number of women-owned businesses and increasing the … READ MORE

Kevin Curry April 26, 2013

Dell Weekly Recap: News & Customer Spotlight (April 19 Edition)

Dell Weekly Recap: News & Customer Spotlight Welcome to the latest edition of Dell’s Weekly Recap, your guide to the week's Dell-related news and happenings.   TOP STORY OF THE WEEK Dell Debuts Small Business-friendly Latitude 3330 Laptop Unveiling its latest 13-inch laptop, the Latitude 3330, Dell signals … READ MORE

Kevin Curry April 19, 2013

Unified Communication and Collaboration: A Business Finds Transformation to Real Time 24/7 Communication and Collaboration

My last two blogs introduced the growing market for Unified Communication and Collaboration (UCC) solutions. Organizations are increasingly adopting UC&C solutions to streamline their communications and lower their costs while dramatically improving productivity of their globally dispersed teams.  Gazprom Marketing and Trading (GM&T) successfully deployed UCC through Dell.  … READ MORE

Kevin Oliver March 14, 2013

Doing Right by You

We place our dedication to doing right by our customers in everything we do at Dell – from our products to our people and our support. It’s an aspect that’s built right into our direct-to-customer origins. So, you can imagine, there is no better proof that our continuous … READ MORE

Bobbi Dangerfield September 18, 2012
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