What’s Next for Dell Customer Service

Earlier today, a Dell press release discussed new services we're planning to offer Dell home users. I wanted to take a few minutes to focus on the Premium service piece. The core idea of the upcoming fee-based service is to provide customers in the United States access to a dedicated … READ MORE

Lionel Menchaca April 21, 2008

Small Business Tech Tip: Battery Life

Kelly Curnow, Small Business Community Manager We all lead busy lives – both professionally and personally. In an effort to help make you more productive and your technology more efficient, I’ll be providing ongoing tech tips. Tip for increasing your laptop’s battery life: According to Tony Salinas, Dell senior systems … READ MORE

Robert P April 18, 2008

Mobile Workstation Brute on Steroids

If you do engineering design, analysis or create digital content you need a brute of a workstation.  And with more of us going mobile, that brute needs to go with you in a laptop form.  We've offered the Dell Precision M6300 for some time now, but based on feedback from … READ MORE

Dell Workstations February 27, 2008

Welcome the Inspiron 1525 to the Dell Ubuntu Family

Earlier today, we added the Inspiron 1525 notebook to our family of Ubuntu products.  And as with our other systems shipping Ubuntu 7.10, Dell is including built-in DVD playback capabilities so that you can get the most out of your new Dell. Customers in the UK, France, Spain, and Germany may … READ MORE

Daniel Judd February 18, 2008

Fiscal 2009 Budget Going Paperless on a Latitude XT

You've probably heard that President Bush submitted the fiscal 2009 budget. Putting politics, debates and commentary on the budget or campaigns aside, several folks here were glad to see it was the first paperless budget, and that the President used a Latitude XT  to unveil it. Thanks to Rob Bushway (and GottaBeMobile reader … READ MORE

Lionel Menchaca February 4, 2008

Dell (PRODUCT) RED Ad Coming Superbowl Sunday

For the first time in Dell's history, we will air an advertisement during Superbowl Sunday that focuses on our (PRODUCT) RED systems. If you'd like a sneak peek at what's coming, my good pal and social media tour de force RichardatDELL posted a couple of preview videos on YouTube. This video features … READ MORE

Lionel Menchaca January 30, 2008

Notebook Tingle Revisited

Let me be clear on this—your computer should never give you an electric shock. If you ever experience an electric shock from your computer — or even suspect you have — please disconnect your system and contact us or your utility company immediately.  An electric shock is a far different than a tingling from … READ MORE

Lionel Menchaca January 18, 2008

LCD Lines: Common Causes

Back in April last year, Lionel blogged about a vertical line issue that could potentially affect customers who own 17" Inspiron 9200, 9300, and XPS Gen 2 notebook LCDs. After engaging our engineering and product group teams, as well as the LCD manufacturer, to investigate and isolate the cause of … READ MORE

Mike B January 16, 2008

More Systems Now Part of Vertical Line Issue

Update: January 16, 2008—Mike Bukowski, a Technical Analyst from our Dell Customer Advocate team recently published a post that discusses other potential causes of vertical lines on notebook displays. In April, I blogged about vertical lines appearing on some of Dell’s notebook LCDs. At that time, we found that a … READ MORE

Lionel Menchaca June 19, 2007
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